We need to know what our patients, both past and current, think about our quality of care so that we can improve and streamline our services in preparation of the changes bound to occur with the recent ACA
Riverton, WY (PRWEB) October 08, 2012
With the recent Affordable Care Act being upheld (altering the way healthcare will be delivered and paid for in the United States), Teton Therapy has been concerned that many patients seeking physical therapy will worry about the quality of care, due to the increased number of patients that healthcare professionals may now be treating. Teton Therapy, a physical, occupational and hand therapy clinic with locations in Riverton, Lander and Dubois, Wyoming, has taken many measures to improve quality of care so that all patients will continue to get the high quality of treatment they deserve, despite any changes occurring in the healthcare industry.
Teton Therapy has been implementing methods to ensure high quality of care for many years already, and recently outsourced a lengthy market research study to see what their patients think of their quality of care.
“We need to know what our patients, both past and current, think about our quality of care so that we can improve and streamline our services in preparation of the changes bound to occur with the recent ACA,” commented Jeff McMenamy, CEO of Teton Therapy.
Teton Therapy’s most recent study surveyed both past and current patients. Survey results revealed that:
•Over 60% were satisfied with the amount of time spent with their therapist;
•Over 75% were satisfied with their treatment at Teton Therapy (25% had not yet completed therapy at time of survey); and
•80% felt that there was nothing to improve related to overall experience.
Smaller percentages disclosed that more education on treatments was wanted, as well as more privacy in the initial patient/therapist meeting, which Teton says they are already improving.
This market research, along with other tools used by Teton Therapy, will enable the clinic to keep patients healthy and happy, learn what needs to be changed, and continue to listen to their patients, thus ensuring the highest quality of care.
Teton Therapy is a privately owned physical and occupational therapy outpatient clinic with services and treatment modalities comprising orthopedic, chronic pain, neurological disorders, industrial rehab, hand therapy, pediatric, kinesiotape (therapeutic elastic tape), and orthotic treatments.
For more information or to get a free screening, visit http://www.tetontherapypc.com.
About Teton Therapy
Teton Therapy is a privately owned physical and occupational therapy outpatient clinic owned by Jeff McMenamy, OTR, and Margi Zeiss-Raney, PT, and brings over 75 years of combined experience in physical and occupational therapy services to Fremont County, Wyoming. Teton Therapy first opened its doors in a small office in 2001 with three therapists. Through excellent patient care and developed relationships, Teton Therapy outgrew this facility and purchased a 5,700 square foot building, opening its new location in September of 2008. Teton Therapy has continued to grow over the years; in 2010, they opened a clinic in Dubois; and most recently, they opened their doors in Lander in January of 2012. They now have a combined staff of 20 employees. Services include physical, occupational, and hand therapy treatment. For more information, visit http://www.tetontherapypc.com.