Davpack links “excellent” service feedback to continuing growth

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Customer service is paramount so demonstrating excellent service benefits both the buyers and sellers. To support this tactic Davpack have started using Trustpilot, the online reviews engine and the results have been amazing with over 250 reviews having been made, most of which are five star ratings.

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More than 90% of the reviews have awarded Davpack the full five stars, giving an overall rating of 9.6 out of 10.

With over 250 reviews now recorded on the Trustpilot website, Derby packaging supplies company Davpack is demonstrating why it’s still able to buck the economic trend and continue to grow and prosper, despite the recession. More than 90% of the reviews have awarded Davpack the full five stars, giving an overall rating of 9.6 out of 10, while comments show not only why the company is gaining new customers every day, but also why existing customers keep coming back time and time again.

One reviewer couldn’t have illustrated this second point more clearly, saying they were a returning customer because “the quality of the products is always very high, prices are extremely keen and the service is second to none”. Meanwhile, a recent convert explained why she had switched to Davpack from another supplier: “I have used ‘another’ packaging company for many years,” she said, “and EVERY order I received had either a shortage, wrong goods, wrong quantity or pricing error. MANY MANY THANKS you have now made it to the top of my packaging suppliers list”.

From customer relations and speed of supply to pricing and order fulfilment, every aspect of Davpack’s service has come under the microscope and in almost all cases been the subject of fulsome praise. “Davpack have provided our company with quality products, great service and fast delivery... I would not hesitate to recommend them”, is one recent comment, while a customer in Cardiff said “I cannot praise the service or the competitive pricing highly enough”. Another observed that “there's pride in what they do”.

Davpack’s Managing Director Barney Byfield has been delighted with the feedback Davpack’s customers have provided. “We’ve always been determined to provide the best packaging supplies service bar none. These comments show we’re on the right track, and we’re thrilled that so many of our Customers are so pleased with what we’re doing for them. I’m immensely grateful that they’re sharing their positive experiences with others.”

Businesses looking to cut their packaging costs, get a faster and more reliable supplier or experience the friendliest and most knowledgeable sales team in the business, could do worse than to follow the advice of one reviewer. “Davpack can meet your packaging needs,” she wrote, “check out their website or give them a call”.

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