LBS Builders Merchants Launch Robust Online Store

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In challenging times it is important that businesses get creative in order to stay one step ahead, such is the case for LBS Builders Merchants, based in South Wales. LBS are using innovative ways to stimulate business and reach out to an ever expanding customer base.

The LBS online site will offer the same friendly and knowledgeable service that we provide within our branches across South West Wales, with quick delivery, high quality brands and affordable prices.

Award winning Builders Merchant LBS has over 80 years of expertise in supplying building products to both the construction industry and the general public through a network of 14 traditional merchant branches.

Customers will now be able to browse and purchase from an extensive range of products from the comfort of their own home, at any time of the day or night, following the launch of the new LBS online store.

Managing Director Mark Davies said “This is an exciting venture for LBS, and we look forward to providing a 24/7 service to our customers, old and new. We know our customers shopping habits are changing, and that people are using the internet to source, research and purchase materials and tools. An online customer may be looking for tools to use on a large restoration project, for example. They may also have a requirement for additional materials and support throughout the entire project and, unlike most other online outlets, we can provide that. LBS has always worked to provide the high level of service that customers demand, so an online store was a natural progression for us." He continued, "The LBS online site will offer the same friendly and knowledgeable service that we provide within our branches across South West Wales, with quick delivery, high quality brands and affordable prices. We have designed and developed a site packed full of features which is incredibly easy to navigate. All essential product information is displayed clearly, along with availability, delivery timescales and the possibility of displaying product demonstration videos and manuals.” When asked about social media he added, "Social media is an exciting new avenue for us, our branches allow us to stay engaged with our customers and we want to emulate that online. We will be running frequent competitions and offers for all of our followers."

LBS have always been at the forefront of providing new products and using technology to support their first class service levels, and are embracing the new opportunities that the internet is bringing to the building trades. With the recent Government announcement that 4G services are to be rolled out across Wales, LBS are now perfectly positioned to take advantage of the growing use of mobile internet services in the principality.

However, unlike many websites that just supply building materials, if a customer cannot find the product or information they need, or would just like to speak to someone, they can also contact the LBS Online Sales department for free support and advice, backing up the new services with excellent traditional customer service.

Whatever your project, be it major development, ground works, self-build, roofing, extension, landscaping, decorating, a new kitchen, bathroom or general DIY – LBS Builders Merchants offers the most comprehensive range of products, the best prices and service levels second to none.


LBS Builders Merchants was founded in 1931 and today is the largest and leading independent builder’s merchants in west Wales, supplying the most comprehensive range of building materials to the DIY, construction and engineering industries. With the head office in Llandeilo, LBS has ten merchant branches, a home and garden centre, plus a civil’s division, from Port Talbot in the east to Cardigan in the west.

The company employs over 200 staff throughout its branches and head office and has a fleet of over 40 vehicles providing next day or often-same day delivery with crane off-load facilities. The company supplies all sectors including self-builds, jobbing builders, contractors, developers and DIY.

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