HireIQ Launches Innovative English Language Assessment Application for Customer Service Operations

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LanguageIQ evaluates English proficiency necessary for effective communication

LanguageIQ has not only helped us identify those with superior English-language skills, but has also helped decrease our overall evaluation time by several days. We are able to react to our clients’ requirements with better qualified professionals.

HireIQ Solutions, Inc., the innovative company that improves the hiring and recruiting process for customer-facing organizations, announced today the availability of its LanguageIQ automated English-language assessment application. Like the company’s leading virtual interviewing application, InterviewIQ, LanguageIQ helps to streamline and improve the recruiting and hiring process, particularly for contact center operations. HireIQ will demonstrate its new product in booth 566 at the HR Technology Conference and Exposition, October 8-9 at McCormick Place in Chicago.

LanguageIQ helps identify those applicants that possess the English-language skills necessary for effective communication in today’s fast-paced customer service environment. Applicants are presented a series of voice prompts through the application that are designed to test their English proficiency, fluency and critical thinking.

“Excellent communication skills are necessary to be successful in any customer service environment,” said Paul Stockford, founder and president at Saddletree Research, a leading customer contact consultancy. “These skills are of particular concern for companies that manage offshore customer contact operations where English may be a second language. HireIQ’s LanguageIQ is an innovative solution to help companies identify those applicants that have outstanding English-language skills and are more likely to succeed.”

LanguageIQ uses media-rich web and voice response technologies to lead an applicant through a virtual interview that is designed not only to gauge the applicant’s command of the English language, but also his or her ability to rapidly assimilate critical information and to communicate it effectively.

LanguageIQ is built on the InterviewIQ platform, and can be used standalone or in conjunction with InterviewIQ. Companies using HireIQ solutions report significant improvements in their hiring process, including a greatly expanded talent pool from which to choose qualified candidates, an eighty percent or more reduction in the critical time-to-fill cycle, a reduction of sixty percent or more in the amount of time it takes to interview a candidate, and an improvement in the important ninety-day post-hire attrition rate.

“Our business depends on a customer service professional’s ability to communicate very clearly,” said Peter Schiller, vice president of Operations Engagement at Arise Virtual Solutions, a leading provider of virtual business process outsourcing and contact center services. “Our evaluation process has been carefully engineered to assess communication skills very early in the cycle. LanguageIQ has not only helped us identify those with superior English-language skills, but has also helped decrease our overall evaluation time by several days. As a result, we are able to more rapidly react to our clients’ requirements with better qualified professionals.”
For a complete listing of HireIQ news, please visit http://www.hireiqinc.com/resources/press.


HireIQ’s talent acquisition and hiring optimization products help companies quickly and efficiently find the talent who possess the communication skills necessary to be successful.
HireIQ’s products use rich media, web and voice response technologies to automate the early stage interviewing process, resulting in better-qualified candidates presented for hiring consideration more quickly than traditional recruiter-led screening and interviewing. Recruiters and other stakeholders can evaluate an applicant’s knowledge, interpersonal style, enthusiasm, energy and attitude. Employees hired using HireIQ’s suite of talent performance optimization products demonstrate increased speed to competency, reduced attrition and improved sales and service performance. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow HireIQ on Twitter at http://www.twitter.com/hireiqinc.

© 2012 HireIQ Inc. All rights reserved. All materials provided, regardless of form, are the exclusive property of HireIQ. HireIQ’s products may be covered by one or more United States, European or other international patents or applications. All trademarks are the property of their respective owners.
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