San Bruno, CA (PRWEB) October 10, 2012
Bright Pattern, Inc. (http://www.brightpattern.com), a next-generation cloud-based contact center software solution, today announced the closing of seed round financing led by Cervin Ventures. The financing will enable Bright Pattern to enhance the company’s innovative multi-channel customer service management suite and fund growth.
“To survive and thrive in an increasingly competitive global market, enterprises must improve the customer experience,” said Konstantin Kishinsky, CEO and co-founder of Bright Pattern. “They demand agile, reliable systems that boost customer service agent productivity. The first-generation cloud based solutions fell short. We are driving the industry to flip-the-switch activation and to delivering the highest level of customer service.”
The funding will be used to launch Bright Pattern’s ServicePattern offering—a full-featured multi-channel cloud-based contact center solution. The ServicePattern platform has been architected to provide true cloud computing benefits along with high reliability, scalability, resilience, and availability.
“Empowered customers are driving organizations to deliver an integrated experience across all channels,” said Neeraj Gupta, managing director of Cervin Ventures. “The Bright Pattern team has the experience to design, build, and deliver this solution.”
About Bright Pattern
Bright Pattern helps manage the complete life-cycle of customer service. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not available in the industry. For more information, visit http://www.brightpattern.com.
About Cervin Ventures
Cervin Ventures is an early stage B2B technology fund investing in disruptive technology businesses. Cervin Ventures was founded by a team of successful ex-entrepreneurs, whose experience and network allow them to enable strong entrepreneurs to build great companies. For more information about Cervin Ventures, please visit: http://www.cervinventures.com
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Faye van Boxtel