ConnectSmart from QSR Automations Featured in Live Web Seminar Event Hosted by HT Magazine

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Lead Panelist from CraftWorks Restaurants Discusses Restaurant Technology Solutions That Create Flexible and Functional Kitchens Across a Variety of Operational Models

QSR Automations®, provider of the ConnectSmart® in-store, online, and mobile connected technology solutions for restaurant businesses worldwide, will be participating in a live web event on October 23 at 2p.m. Eastern Time hosted and moderated by Hospitality Technology (HT) magazine. Part of HT’s webCONNECTION series, the complimentary web seminar focuses on building flexible and functional kitchens with technology to drive quality, labor, and speed. The lead panelist is Alex Birnbaum, vice president of information technologies for CraftWorks Restaurants and Breweries, operator and franchisor of nearly 200 restaurants including the Old Chicago, Gordon Biersch, and Rock Bottom brands.

Because the kitchen is the heart of restaurant operations, the impact of its efficiency is far reaching, affecting everything from food quality, to labor costs, to overall guest satisfaction. This web seminar will explore restaurant technology solutions that create flexible and functional kitchens across a variety of operational models. Highlights include: how to use kitchen technology to optimize labor, even in non-standard kitchens; the guest satisfaction factor, leveraging kitchen technology to improve food quality, prep, and delivery times; tips for building commitment and buy-in for kitchen investments; and the next level of efficiency by integrating the kitchen to pre-arrival, front-of-house, table management, and more.

Craftworks relies on QSR’s ConnectSmart Kitchen (CSK) graphical kitchen display software along with QSR’s xCeed® kitchen controllers as well as QSR’s durable keypads and purpose built brackets. The CSK reduces noise and stress in the kitchen, improves ticket times and table turns, and enhances food quality. With the CSK, each item from an order is displayed at the specific kitchen station responsible for preparing that item based on the cook times of all items that are part of the order. At the order display station, the expeditor knows with a glance the status of each item and order. The CSK ensures that all of the items, with different cook times and prepared at different kitchen stations, are completed at the same time and properly plated so that guests receive their meals together, hot and fresh.

“We are excited to participate in this HT web event along with a leading restaurant company like CraftWorks, who serves the finest in craft beer and made-from-scratch creative cuisine to over 80,000 guests each day within numerous award winning casual and fine dining restaurant concepts,” said Heather Pitts, director of marketing for QSR Automations. “QSR began offering the most innovative, robust, reliable kitchen display software and hardware technology in 1996 – and we have continued to leverage our expertise in kitchen management solutions as we have expanded our product lines over the years to include connected table management and reservations systems.”

To hear about the kitchen display technology strategies that created immediate and apparent ROI for CraftWorks, visit the web events page at for web seminar registration information.

CraftWorks Restaurants & Breweries, Inc.
CraftWorks Restaurants & Breweries, Inc., through its three principal operating units, Old Chicago, Gordon Biersch and Rock Bottom, is the nation’s leading operator and franchisor of craft beer-focused casual dining and brewery restaurants with nearly 200 owned and franchised locations across the United States. CraftWorks also operates strong regional brands, including ChopHouse and Big River, and maintains intellectual property rights to the Boulder Beer, Inc. microbrewery. The company maintains dual headquarters in Chattanooga, TN and Louisville, CO. For additional information, please visit

About Hospitality Technology
Hospitality Technology (HT) is the only publication dedicated to covering the role of information technology in improving business performance for hotel and restaurant operators. The Hospitality Technology editorial portfolio includes: a print publication that publishes nine times annually and reaches more than 16,000 hospitality industry executives, three networking and educational events (MURTEC, Hotel Technology Forum, and Restaurant Executive Summit), a comprehensive website, e-newsletters, web seminars, and several exclusive annual reports and studies. Visit Hospitality Technology online at Hospitality Technology is published by media company Edgell Communications, headquartered in Randolph, N.J.

About QSR Automations®
QSR Automations® provides the revolutionary in-store, online, and mobile ConnectSmart® software and hardware solutions to help restaurant businesses around the world to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit. Today, QSR's innovative guest management restaurant technology solutions include kitchen display, order status display, recipe viewer, seating and wait list management, as well as in-store, online, and mobile call aheads and reservations. Since 1996, QSR has connected thousands of restaurant companies of all sizes and concepts – including table service, quick service, fast casual, bar, concession, pizza, multi-concept, and other unique dining environments – to enhanced productivity, improved profit, and maximum guest delight. For more information, visit or contact QSR at qsr(at)qsrautomations(dot)com or 502-297-0221.

The marks QSR Automations, ConnectSmart, WebAhead, WebReserve, ePic, xCeed, eXpert, TouchBump, KP-7500, and KP-4000 are registered trademarks or trademarks of QSR Automations, Inc.

All other trademarks, products, and brand names mentioned in this document are the property of their respective owners.

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