Internally, we call our representatives the ‘Customer Loyalty Team,’ as they do much more than simply provide ‘service’; they instill loyalty in our customers.
Wilmington, NC (PRWEB) October 10, 2012
The criteria to achieve the STELLAService highest rating are extensive. Professionally trained analysts disguised as average customers objectively evaluate customer service on over 250 metrics. These anonymous assessments typically start at the beginning of the shopping process and continue through the post-sale, even to the point of testing the return process and honoring of guarantees. Out of more than 4,000 companies evaluated by STELLAService, less than 5% have qualified as “ELITE.”
Director of Operations Diane McGoun is extremely proud of her team and honored by the recognition from STELLAService. Citing the company’s guiding principles and commitment to “no order left behind,” she states that the rating is an excellent representation of how the company aspires to ensure complete satisfaction for every shopping experience with Diet Direct. “Internally, we call our representatives the ‘Customer Loyalty Team,’ as they do much more than simply provide ‘service’; they instill loyalty in our customers.” Each team member is empowered to resolve any resolution on the first contact, whether it is by phone, live chat, or email.
As a continuing promise to their customers and a constant reminder to themselves, the STELLAService “ELITE” logo is now proudly displayed at dietdirect.com.
About Diet Direct
Located in historic Wilmington, NC, Diet Direct has grown from humble beginnings to become the leading online source for the same medical grade protein supplements used by hospitals, physicians and weight loss clinics. As the exclusive online vendor for the WonderSlim® Diet Plan, Diet Direct has helped tens of thousands of people lose weight fast and maintain their weight loss.
Founded in 2009, STELLAService is an independent provider of customer service ratings for online retailers. They rate thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations.