Parts Town and Wendy’s Create Revolutionary New Inventory System

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New automated system drives better business metrics and improves efficiencies for Wendy’s field technicians and management team

Parts Town, the fastest-growing restaurant equipment distributor, has teamed with Wendy’s to create a national, state-of-the-art, “perpetual inventory” system designed to increase the international restaurant chain’s field efficiencies.

As featured in the October/November 2012 issue of Facilitator, “the Official Magazine of the Restaurant Facility Management Association,” the perpetual inventory model was custom created to meet Wendy’s needs for automating parts reorders, maximizing technician productivity, and increasing accounting accuracy. The perpetual inventory system represents another innovation from the ongoing partnership between Parts Town and Wendy’s. “This partnership has created the most comprehensive, automated parts management process for a major chain implemented to-date,” notes Steve Snower, Parts Town President.

The perpetual inventory system keeps Wendy’s field technicians aware of exactly which parts are being carried in their vehicles. Once a part is used--and that usage is entered into the system, that information is used to trigger automated reorders from Parts Town. The automatic reorders ensure that inventory levels never dip below a desired minimum (and, in the process, defines perpetual inventory). Thanks to the automated process, accurate detail about parts allocation and the exact value of parts carried in each vehicle are dynamically updated for Wendy’s supervisors. Wendy’s management can then use that data to improve efficiencies and spend more intelligently on parts.

Because Wendy’s has partnered with Parts Town, they’re guaranteed that their 92 facility technicians will only be using genuine OEM parts. Parts Town exclusively sells OEM parts, which technicians can count on for reliability, safety, and energy efficiency.

“Parts Town has a passion for innovative solutions,” Snower says in the Facilitator article, “and we viewed John’s (Getha, Director of Facilities for Wendy’s) vision as unique and inspiring.”


About Parts Town
Parts Town is a leading distributor of genuine OEM restaurant equipment parts. Focused on delivering a unique customer service experience and website (, Parts Town customizes solutions for both chain restaurants and food equipment service companies. Parts Town partners closely with the leading manufacturers of commercial cooking, refrigeration, ice, and beverage equipment to improve their parts supply chain, delight their customers, and grow genuine parts sales.

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Emanuela Franzone
Parts Town
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