hc1.com® Announces hc1 Apps™; Features Breakthrough hc1 App from Chi Solutions

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“Chi Benchmarking hc1 App” Provides Medical Labs with Operational Breakthrough: Ability to Monitor Real-time Trends and KPI’s Alongside Lab Benchmarks

High performance lab executives need real-time access to performance metrics including comparative benchmarks indicating exactly where they stand relative to labs across the country.

hc1.com, the ultimate Healthcare Relationship Management™ solution, today announced the launch of hc1 Apps, the revolutionary destination for apps that optimize medical laboratory performance via the hc1.com cloud platform. Showcasing the unprecedented power of hc1 Apps, hc1.com unveiled a groundbreaking hc1 App from Chi Solutions, the proven leader in laboratory consulting and management, that makes up-to-date lab industry benchmarks available within the market-leading hc1.com healthcare CRM and business intelligence solution.

The “Chi Benchmarking hc1 App” marries hc1 Business Intelligence (BI) capabilities – a way for labs to instantly identify key trends and monitor performance via real-time dashboards – with Chi’s unique lab Benchmarking Service, a proven system for measuring and monitoring key performance parameters to identify variances and track progress toward achieving lab performance objectives.

“High performance lab executives need real-time access to performance metrics including comparative benchmarks indicating exactly where they stand relative to labs across the country,” says Brad Bostic, Chairman and CEO of hc1.com. “Through hc1.com and the ‘Chi Benchmarking hc1 App,’ lab executives can now instantly gain access to this critical intelligence in real-time from anywhere.”

For example, using the “Chi Benchmarking hc1 App,” a lab can see its cost per billable test trend over a specified timeframe compared to similar labs, with test complexity and volume automatically factored in to the comparative analysis. With this kind of intelligence, made available securely via a mobile device or computer, the lab can sharpen its focus on the manageable factors that drive performance. With hc1.com and hc1 Apps, labs are developing a competitive edge that enables them to win more clients and keep them for life.

Test complexity, productivity, cost per test, utilization, labor rates, and other critical benchmarks will be available through the “Chi Benchmarking hc1 App.” By subscribing to hc1.com and this hc1 App, labs can also compare performance against a designated peer group based on TCI range, annual test volume range, laboratory type, institution type, location, or region.

Medical laboratories have long struggled with translating the endless data contained in various systems – spanning lab operations, customer service, marketing, billing, finance, and logistics – into the real-time intelligence required to win and retain more clients while optimizing internal performance. Manual processes, which can drive up labor costs while compromising data integrity, lead to reactive reporting, delayed action, and missed opportunities. Without real-time access to critical client and performance intelligence, important trends are often identified at a point when a relationship or operating area is beyond repair. In order to build and maintain superior, enduring client relationships, labs must be equipped with a comprehensive, real-time client view. According to the 2011 Chi Solutions National Laboratory Outreach Survey, 66% of respondents indicated that they did not have access to the information, management reports, and key performance indicators (KPI’s) necessary to manage their business.

“This void makes it extremely difficult for lab staff to gain an accurate view of the health of the lab and its client relationships,” says Chi Solutions CEO Kathleen Murphy, PhD. “It’s simply impossible to rely on performance metrics to drive improvement when there’s no baseline to measure progress against. We’re excited to launch the ‘Chi Benchmarking hc1 App’ as an innovative way to utilize best practices, real-time intelligence, and benchmarking in order to drive superior lab performance.”

“Using our proprietary database of over 1,000 institutions developed for comparative purposes from our consulting engagements in combination with hc1.com’s healthcare business intelligence capabilities, labs will have immediate access to knowledge that is otherwise impossible to glean using traditional manual reporting processes,” adds Murphy. “This is the ideal, laboratory-specific solution for high performance healthcare organizations that are committed to continuous improvement.”

The “Chi Benchmarking hc1 App” is immediately available to medical laboratories. To learn more, visit http://www.hc1.com/apps.

About hc1.com
hc1.com is the ultimate healthcare CRM and Business Intelligence solution that will transform the way your lab manages client relationships.

  •     Your lab will win more clients and keep them for life by delivering the highest level of service.
  •     Your employees will gain back hours of productivity with instant access to a 360-degree view of every provider.
  •     Your executives will confidently make decisions with lab-specific Business Intelligence and real-time alerts that uncover the underlying cause of issues.

Learn more at http://www.hc1.com.

About Chi Solutions, Inc.
As the leader in laboratory consulting and management since 1983, Chi sets the industry standard for strategic guidance, optimization of operations, outreach support, and management services. The depth and breadth of our offerings supersede those of any other consulting firm in our industry. We develop trusted relationships with our clients. They come back to us again and again. Over 80% of our revenue comes from repeat business or referrals. Chi’s longevity and experience are only part of the story. Our reputation is paramount. Chi has been the undisputed thought leader in strategic planning and optimization of operations for over two decades.

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Alison Roach

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