Kronos and Prime Care Technologies Help American HealthCare More Effectively Manage Its Workforce

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American HealthCare effectively manages its workforce with the integration of the workforce management solution of Kronos Incorporated and the data mining technology of Prime Care Technologies

To reduce unnecessary labor spend and more effectively monitor and manage its workforce, American HealthCare, LLC, has deployed solutions from global workforce management leader Kronos Incorporated, combined with robust, real-time reporting capabilities from Prime Care Technologies, Inc. (PCT) . The digital dashboard data mining solution, primeVIEW, integrated with Kronos will further help American HealthCare control labor costs, minimize compliance risk, and improve workforce productivity.

Employing more than 1,700 clinical, administrative, and support staff at sixteen Heritage Hall Healthcare and Rehabilitation long-term care Centers, American HealthCare requires careful consideration for resident needs, wise use of available resources to meet those needs, and implementation of innovative technology to support those resources. The management team at American HealthCare turned to Kronos and PCT to help meet these business objectives.

American HealthCare utilizes Kronos to reduce unnecessary overtime, limit the use of third-party staffing agencies, and improve efficient use of staff management time. Concurrently, American HealthCare’s management also recognized the value of data mining and its ability to deliver real-time reporting of Key Performance Indicators, including labor management, census, accounts receivable and collections, RUGs reporting, and more. PCT’s primeVIEW digital dashboard offers American HealthCare’s management team just such a tool.

Jim Garrett, vice president of information systems at American HealthCare described the before and after scenarios: “Before implementation of the Kronos and PCT solutions, our staff spent hours reconciling timecards and direct care hours because the information had to be generated manually and after-the-fact. Now, the American Healthcare management team has real-time visibility to the data they want. We evaluated several vendors, but in the end, the pre-built integration between primeVIEW and Kronos made the difference.”

Built into PCT’s primeVIEW reporting tool is the capability to automatically retrieve data and refresh the information displayed in the dashboard as frequently as the customer, such as American HealthCare, requires. Management has the capability to view such labor-related KPIs as overtime, agency usage, and labor-to-budget total hours and ppds, by company, region, facility, department, and employee. “Working with Kronos’s automated workforce management solutions and data, it’s very easy for us to pump the required information into our customers’ respective dashboards,” says Jim Hoey, PCT’s president and CEO. “Our mission is to apply today’s IT solutions to long term care’s pain points, especially labor management.” Today that means the kind of timely information that can help senior management assist administrators and executive directors to manage their operations cost-effectively while still improving quality of care. This commitment to quality care was recently recognized when the American Health Care Association and the National Center for Assisted Living awarded American HealthCare’s Heritage Hall – Nassawadox with its prestigious bronze award, one of three distinctions the National Quality Award Programs bestows.

“We are committed to supporting our quality care initiatives with IT tools to help our team have the right information they need,” said Garrett. “PCT and Kronos have made it very easy for us to effectively manage our workforce resources. Both companies have demonstrated to our satisfaction their quick responsiveness to our evolving needs and committed values.” Garrett and his team worked closely with Kronos and PCT project managers to create, configure, and deploy primeVIEW to key facility, regional, and corporate staff. In a short period of time from the project’s inception to implementation, PCT was able to deliver a dashboard used by corporate, regional, and facility management alike.

“We applaud American HealthCare for investing in workforce management, as labor is a long-term care provider’s biggest asset,” said Brian Graves, global healthcare leader, Kronos. “Implementing workforce management solutions with advanced, real-time reporting capabilities provides visibility into accurate and actionable information. People care for people in the long-term care industry and forward thinking organizations such as American HealthCare are increasingly utilizing more advanced workforce management tools for the best business outcomes.”

About Prime Care Technologies
A leader in providing data center technology-enabled business solutions, serving multiple markets, including Healthcare, Fortune 1000, Government, and Education. Prime Care Technologies, Inc. (PCT) provides data center solutions, hosting, development and supporting managed cloud computing services across the United States and globally. PCT helps its customers fully leverage the power of IT with the scalability, manageability, and reduced IT spend of cloud computing (private, public and hybrid) to trim costs, increase revenues, manage labor, and improve regulatory compliance while enhancing the services their businesses, agencies, and organizations deliver. For more information, please visit: http://www.primecaretech.com or call 877-644-2306.

For information on Kronos for Long Term Care solutions: http://www.kronos.com/industry/healthcare/long-term-care-workforce-management.aspx

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