Fujitsu to Increase the Efficiency of Retailers’ Remote IT and POS Device Management with Fujitsu Retail Systems Management, powered by Miradore

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The North American Relationship between Fujitsu and Miradore Builds on the Successful Experiences of Existing Alliance in Europe

The highly automated solution eliminates a large share of manual IT management work.

Miradore, an innovative enabler of automated IT management services, and Fujitsu announce a collaboration by which Fujitsu will utilize Miradore’s automated remote management technology in their new point-of-sale (POS) management offering branded as “Fujitsu Retail Systems management, powered by Miradore” (FRSM).

This solution, based on Miradore’s technology, significantly improves the agility and efficiency of retail IT management by enabling remote access to in-store systems for installation, maintenance, software distribution and repairs.

Fujitsu Retail Systems Management, powered by Miradore provides IT support staff with a single dashboard view and remote access to multiple end-user device platforms throughout organizations, including POS terminals, PCs, notebooks, servers, printers, network equipment, smartphones and tablets. The solution independently gathers up-to-date asset and configuration data and provides device management tools for all lifecycle stages.

“We are excited about the benefits we can bring our retail customers with this solution,” said Marc Janssens, Vice President, Retail Operations, Fujitsu America. “This scalable suite optimizes the availability of computers in retail stores while at the same time lowers the TCO by streamlining administration and reducing site visits to an absolute minimum. The remote management suite can be installed within our customer’s environment and is self-managed by the retailer, providing them with immediate access to the available information and tools to act accordingly.”

“It is a true pleasure to announce the expansion of our partnership program to Fujitsu in North America, as it is a testimony to the successful cooperation in the European countries and a step towards further extensions,” said Kristian Järnefelt, CEO of Miradore. “While benefiting IT management in all kinds of organizations, our technology carries a strong promise to the retail sector with few tools currently available for comprehensive remote POS device management.”

The highly automated solution eliminates a large share of manual IT management work. Fujitsu Retail Systems Management, powered by Miradore performs zero touch bare metal installations and operating system deployments, as well as distributes new applications or packages to end devices.

Changes and updates to devices are implemented directly from the management console, and automatically recorded to the configuration management database. Software updates can be scheduled and delivered to devices without needing to have a technician visit the store. This enables the system to be brought back to operation state quicker and reduces disruption to trade.

In addition to facilitating IT management, the solution cuts electricity costs by providing tools to remotely shut down POS devices during non-trading periods such as overnight. While legacy POS devices can consume as much as 1300kWh per year, new POS devices from Fujitsu have improved their power efficiency. As an example, automated and remotely monitored shutdown and start-up of 5,000 legacy POS terminals with average power consumption of 100W for ten hours during every night brings $182,500 annual savings.

In addition to supporting retail POS terminals, notebooks, tablets and servers running Windows® (Windows XP or later) and Linux, FRSM also supports OS X for Mac-based workstations - as well as Android, iOS, Symbian 3 and Windows Phone-based mobile devices.

About Miradore

Miradore enables the efficient management of diverse IT environments. Miradore provides IT organizations with a single dashboard view and remote access to a wide range of end user devices, including Windows, Linux and Mac OS X workstations, Android, iOS, Symbian and Windows Phone smartphones, and retail point-of-sale terminals. With the cloud-based Miradore software, managed service providers are able to build unified and highly automated service delivery processes to efficiently manage their customers’ IT environments. Miradore supports the entire IT lifecycle, including purchasing, installation, maintenance, replacement, and retiring devices – eliminating a large share of manual IT management work. Miradore is headquartered in Finland. Read more at

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see

Fujitsu America, Inc. is a leading ICT solutions provider for organizations in the U.S., Canada and the Caribbean. Fujitsu enables clients to meet their business objectives through integrated offerings and solutions, including consulting, systems integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications; data center and field services; and server, storage, software and mobile/tablet technologies. For more information, please visit: and

Fujitsu is a trademark or registered trademark of Fujitsu Limited in the United States and other countries. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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Kristian Järnefelt
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Karen Richardson
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