Most comprehensive book available on dealing with Difficult Customers.
Philadelphias, PA (PRWEB) October 11, 2012
“Succeeding with Difficult Customers” is now available for most e-readers. Dr. Joseph Koob, one of the foremost authorities and authors of materials for “Understanding and Working with Difficult People,” is announcing the publication of his new e-book for those who work with customers on a regular basis. Author of “Managing Difficult Employees,” “Succeeding with Difficult Coworkers,” and “Succeeding with Difficult Bosses, as well as “Understanding and Working with Difficult People,” Dr. Koob’s book is the most comprehensive available on working with customers.
Key sections include: “Knowing the Customer,” “Company Responsibilities,” and “Dealing with Difficult Customers.” It is aimed at all those who work with customers on a regular basis – customer service representatives, customer contact personnel, managers, and business leaders.
Founded by Dr. Koob, Metacoach LLC helps businesses work through difficult situations and provides Presentations, Trainings, and Executive Coaching on Leadership, Time Management, Understanding and Working with Difficult People including Managing Difficult Employees; Succeeding with Difficult Coworkers; Succeeding with Difficult Bosses, Succeeding with Difficult Customers, and more.
Difficultpeople.org focuses on the individual succeeding in difficult situations. We offer executive and personal coaching, presentations, and group trainings on “Understanding and Working with Difficult People.” Dr. Koob specializes in helping people succeed in their life and work choices:
Each of my team members came to me to thank me for your wonderful leadership seminar” (VP, Large Pharmaceutical)
“You have changed my life. I have succeeded beyond my dreams. Thanks.” (Coaching Client)