AtHomeNet Solves 300,000 Support Cases Using Salesforce CRM

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AtHomeNet, provider of websites and online services for Community Associations attains a remarkable level of superior service; resolving over 300,000 support cases recorded for clients since 2006.

“By constantly following up and measuring our results, we can be assured that we’ll continue to offer the online services and support options that answer the needs of the association management industry.” says Susan Sanders, AtHomeNet CEO

In 2006, after 8 years of rapid growth, AtHomeNet was seeking a new option to take their customer service to the next level and provide even faster, more detailed responses to inquiries from the communities and association management companies using their web services. That year, AtHomeNet implemented the use of Salesforce, a customer relationship management solution “in the cloud” that gave the web site services company the tools to truly elevate the sales and support experience for their clients.

“As of October 10th, 2012,” says Tasha Beard, Director of Client Services, “our support team has resolved 300,000 cases for over 8000 association and management company clients. Our customer survey results show that 97% of clients believe their support representative was courteous and professional, and 96% rate their service as excellent or above average. It’s an amazing accomplishment for the team.”

When asked what if there was anything AtHomeNet could do to improve service, one customer summed it up: “I couldn't really think of anything in terms of staff. They are all wonderful--professional, friendly, very helpful, responsive, amazing service people!” “We’re very happy with the service from all your team members.” commented Carlos Diaz-Sampol of Cadisa, Inc. Property Management, “Thank you for all your help and support, because you contribute to the service we provide and help improve our image and reputation”.

The Salesforce online CRM solution allows for detailed tracking of web site administrator’s questions and issues, providing for faster solutions and follow-up for the thousands of support cases AtHomeNet receives each month from clients. Says Susan Sanders, CEO, “By constantly following up and measuring our results, we can be assured that we’ll continue to offer the online services and support options that answer the needs of the association management industry.”

About AtHomeNet, Inc.
AtHomeNet® is the nation's premier provider of customized, affordable websites for communities and Professional Association Management Firms. The company was founded in 1998 by Jeff and Susan Sanders. With their HOA websites now being used in over 2 million homes in 8 countries, AtHomeNet continues to grow as a company and enhance their services in the ever expanding world of online technology. For more information on AtHomeNet please visit http://www.AtHomeNet.com or contact Cyndi Sanders at Marketing@AtHomeNet.com or call 1-800-556-7852.

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