Voicemail to Text Transcription Seeing Double Digit Growth

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With the rise of texting and instant chat studies show that people are no longer finding the time to listen to their voicemail messages. As a result, VoIP hosted PBX provider Press8 Telecom is seeing an increase in the number of customers moving to voicemail to text transcription.

A September USA Today article titled "Voice mail in decline with rise of text, loss of patience"' reported that Vonage, an Internet phone company, saw the number of voice-mail messages left on user accounts was down 8% in July from a year ago. Retrieved voice mail fell 14% among Vonage users in the same period.

How, then, are people managing their voice-mails? According to Marin Field, CEO of VoIP hosted PBX provider Press8 Telecom (http://www.press8.com), "Our customers have found a more efficient way to manage their voice-mails -- voice-mail to text transcription."

With voice-mail to text transcription, voice-mails are transcribed to text and sent via email or SMS text messaging for the user to read. In addition, the voice-mail audio file is attached to the email so that the user can listen to it at a later time if they want to.

Field says "Research shows that it takes longer for people to reply to a voice-mail message than any other type of communication. With voice-mail to text it’s easy to check your voice-mail—even if you’re in a meeting or another situation where listening to a message wouldn’t be polite or possible.”

Press8 Telecom began offering voice-mail to text to their customers in September 2012 and is seeing double digit growth in the amount of users signing up for the service. "Our customers are raving about our new voice-mail to text transcription service and we are very happy about that."

For more information about Press8 Telecom and their voice-mail to text transcription service visit: http://www.press8.com/voicemail-to-text.

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Tamara Field

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