New York, NY. (PRWEB) November 01, 2012
NEW YORK, NY. November 1, 2012 – ShoreGroup, Inc., a premier professional services and software solutions firm, today announced the successful deployment of its disaster response plan to support its clients impacted by Hurricane Sandy. The company’s multifaceted plan includes remote deployment of client-specific processes to prepare for site shutdown, high-alert monitoring of networks and routine client communications during the closure, and support to clients when bringing the site back online.
At the first indication of Hurricane Sandy’s projected path, ShoreGroup’s management team activated the company’s disaster response plan. Customer sites within the potential strike zone were identified, and personal contact was initiated to assess each client’s up to the minute preparedness plans and confirm the integration points to ShoreGroup’s Support Center. ShoreGroup continually monitored the storms trajectory over the course of the week for the latest visibility to the areas and clients that could be impacted. As the storm approached, ShoreGroup mobilized its virtualized support resources in 24 states in preparation for the expected influx of activities to support the major networks of clients in the affected areas. In addition, ShoreGroup implemented its internal disaster preparedness plan to prepare its staff and facilities located in the northeast, and test redundant power and circuit resources within its hardened Support Center in advance of the storm.
While clients took important steps to physically secure and close facilities, ShoreGroup’s engineering team proceeded to remotely implement planned system configuration changes to re-direct calls and network services to facilities outside of the storm’s path. ShoreGroup’s Support Center continually monitored systems and applications at the client sites, with system issues or loss of services being reported to the client’s designated personnel during the closure. As an onsite systems management solution, ShoreGroup’s CaseSentry has the resiliency to circumvent support interruption and remain accessible to clients for management of infrastructure and applications during the most difficult conditions. ShoreGroup is currently assisting clients restore vital network and communications services and return to normal business operations.
“While we have confronted other disasters, the number of our national and international customers having major operations within the area impacted by Hurricane Sandy makes this an unprecedented one,” said James Firenze, ShoreGroup’s Vice President of Managed Services. “Our customers view ShoreGroup as a strategic partner. We operate as a valued extension of their in-house support team and share mutual goals. By integrating our plans to respond to disasters, customers can leverage the additional resources of our remote support team during their time of need and minimize the impact to their business. We value the strong relationships we have with our customers, and our disaster response plan will remain in place until services at all sites have been restored.”
About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.
ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and NOC support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business intelligence that enterprise contact centers require to drive performance and efficiency.
ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.
Additional information about ShoreGroup’s products and services can be found at http://www.shoregroup.com.
Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and FieldWatch™, Sextant™ and THE ART OF IP™ are trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.