I am very excited to have been given the opportunity to help build upon the success of the company and to take Envision into new opportunities.
Seattle, Washington (PRWEB) November 01, 2012
Envision, a leading provider of coaching and workforce optimization solutions, today named Ron Strandin as chief executive officer (CEO), replacing founder and former CEO Rodney Kuhn, who will remain as the Chairman of the Board.
Strandin rejoins Envision where he was vice president, sales and marketing from 1999-2003, and was also instrumental in the creation of Envision Click2Coach®, the company’s award-winning solution for agent performance improvement. Strandin brings more than 20 years software industry experience building and managing high-performance teams that drive rapid revenue growth. Prior to rejoining Envision, Strandin was at Talyst, a market leader in pharmacy automation, where he rose from a division vice president of sales to executive vice president for the entire company.
“I am very excited to have been given the opportunity to help build upon the success of the company and to take Envision into new opportunities,” said Ron Strandin. “The company has become a highly effective software leader in the call center industry. I look forward to supporting the great work and fantastic team Envision has created since its foundation in 1994 with my experience in managing change and driving progress.”
Envision is the only workforce optimization provider with a strong emphasis on agent effectiveness and coaching. Its solutions help companies increase agent performance and job satisfaction; drive revenues through more cross-sells and up-sells; lower operating costs and increase call and contact center ROI; and drive customer retention and brand loyalty.
“This is a positive change for Envision, a company with the most talented employees in the software industry who also have a passion for customer service,” said Rodney Kuhn. “This move will bring new leadership to Envision with the experience to continue to deliver on our customer promise and grow rapidly.”
Kuhn will remain fully-engaged in the business as both Chairman of the Board and product visionary to continue to help support Envision customers, employees and partners.
Envision helps companies better align and integrate the people, processes and technologies within the contact center to drive better customer service, and, continuously improve agent, center and enterprise performance. Envision Centricity is the complete workforce optimization suite to aggregate, monitor and analyze data and performance at the agent, center and enterprise levels. It is comprised of multiple applications including Envision Workforce Management™ for scheduling, forecasting and staffing, with applications for quality monitoring, identity protection and compliance, analytics and more. The Envision industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities. Visit http://www.envisioninc.com, email info(at)envisioninc(dot)com or call 206.225.0800 ext. 500 for more information.