"The Consumer Choice Award recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image," said Susan L. Henricks, NRC.
Pittsburgh, PA (PRWEB) November 01, 2012
Allegheny General Hospital (AGH) has once again received the National Research Corporation’s (NRC) Consumer Choice Award for Western Pennsylvania. Based solely on the views of healthcare consumers, the award identifies hospitals that have the highest quality and image in their respective markets.
A leading analyst of healthcare performance and one of the largest patient satisfaction firms in the United States, NRC has now lauded AGH with its Consumer Choice Award on 10 separate occasions. The 2012 Consumer Choice Award winners were publicized in the October 22nd issue of Modern Healthcare Magazine. AGH is one of approximately 300 U.S. medical centers in 300 markets cited by the NRC for excellence in patient care.
“Allegheny General Hospital has long been recognized for the exceptional quality of its healthcare services, but it is especially gratifying to be distinguished as the region’s first choice for healthcare in the eyes of western Pennsylvania residents. We are blessed at AGH with an incredibly talented and dedicated team of healthcare professionals - including our physicians, nurses and support staff - whose commitment to excellence is second to none,” said Judy Zedreck, AGH President and Chief Executive Officer.
The Consumer Choice Award is given to hospitals that rank highest across four key metrics; best overall quality, best doctors, best nurses and best image/reputation.
Winners are determined by consumer perceptions on multiple quality and image ratings collected from the company’s Market Insights/Ticker survey. This study surveys over 250,000 households representing more than 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3,200 hospitals named by consumers were analyzed in 2012 and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.
“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality. The Consumer Choice Award recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image. We congratulate the recipients and salute their efforts to improve performance,” said Susan L. Henricks, President and Chief Operating Officer for National Research Corporation.
AGH is the flagship academic medical center of the Pittsburgh-based West Penn Allegheny Health System(wpahs.org). Recognized as a preeminent regional referral center for advanced specialty care and medical research, the 698-bed hospital is noted for its leading expertise in cardiovascular disease, cancer treatment, diagnostic radiology, gastroenterology, general and trauma surgery, nephrology, neurologic disease, immunology, otolaryngology, urology, ophthalmology, orthopaedic surgery, psychiatry, pulmonary medicine and transplant surgery.
Affiliated with both the Drexel University College of Medicine and Temple University School of Medicine, AGH is also perennially lauded by US News and World Report as one of the country’s best hospitals across numerous medical specialties.