Logicalis Gives CIOs Five Reasons IT Service Management (ITSM) Must Be Part of Every Cloud Strategy

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Technology Solution Provider Tells IT Pros How to Use ITSM Tools to Their Advantage

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The right ITSM strategy gives businesses the automated toolsets they need to support the cloud as their new delivery model without allowing chaos and cloud sprawl to become the order of the day.

Businesses demanding increased IT efficiency and lower cost, agility and scalability have quickly come to rely on cloud services. Many of the responsibilities for lifecycle management and day-to-day operations have moved to the cloud provider, yet CIOs and IT managers remain responsible for the overall governance of the data their companies depend upon. While almost every company today has a cloud strategy, each in its own stage of development, Logicalis, an international IT solutions and managed services provider, warns IT pros that the desired speed and efficiencies gained by moving to a cloud model can be quickly lost if not properly managed.

Mike Alley, director of IT Service Management (ITSM) for Logicalis, likens this evolution of the IT delivery model to that of a pro motocross racer evolving from a bicycle rider … first there’s a trike, then a bicycle, and when that’s not fast enough, kids want the battery-powered motorcycle they can ride on flat ground, then a gas-powered minibike for the back yard, a moped, a motorcycle, and a few that take it all the way to racing motorcycles at 200 mph. “The core skill set is the same, but the critical nature of performing those skills accurately is significantly more important as the speed increases,” Alley explains. “It’s the same with IT service management in a cloud model – the governance of the IT delivery model becomes more critical as businesses go through the continuum of services that make them agile and faster, and the cost of not managing the process properly and failing grows significantly with the speed with which those services are delivered as well.”

To help CIOs as they plan their cloud models to speed the delivery of IT services, Logicalis has identified five of the top reasons IT service management capabilities and toolsets must be a crucial part of every company’s cloud strategy, detailing for IT pros just how to use ITSM to their advantage.

Five Reasons ITSM Must be Part of Every Cloud Strategy

1. IT Efficiency. As the delivery of IT services is increasingly pushed to the cloud by business units with tailored needs – often distributed to different service providers or service models - the governance of incident and change management becomes critical to creating a cloud strategy that maintains the efficiencies and speed gained by moving to the new model in the first place. ITSM becomes the mortar that holds together the individual components of the new IT delivery model; without it, technical services become nothing more than a heap of stacked stones unable to be viewed as a single entity, risking a catastrophic failure as one of more parts move in different directions unchecked.

2. Business Alignment. With more service providers targeting individual business units rather than the IT department, IT must be able to quickly assess the impact of new service offerings and how they can be tied into the company’s overall IT strategy. Without a service management model in place, IT risks losing the crucial alignment between IT and the company’s business units, something that is becoming more fluid and rapidly changing every day.

3. Automated Service Management. IT must manage what it cannot automate, therefore, the automation of key processes in governing the evolution of a company’s service delivery options is critical. Otherwise, chaos and bottlenecks can quickly result. Preventing that chaos without automated processes is too cumbersome. Without an ITSM strategy, IT, while trying to control chaos, can become the very bottleneck that its new delivery model exists to resolve.

4. Change Management. IT pros are accustomed to being the controllers of their technology kingdoms, but as cloud models evolve, direct control over every portion of the service delivery landscape lessens. Therefore, it is even more critical today to be able to manage and track changes to ensure that what’s working in an in-house data center and what’s being delivered by a host of disparate service providers is all working seamlessly, catching and correcting issues that could cause serious performance degradations or other significant problems before they occur.

5. Self Service. One of the chief benefits of the cloud is that more decision making is placed in the hands of the end user. While CIOs want their development teams, for example, to be able to spin up servers in the public cloud as needed, they have to govern those actions with ITSM tools that prevent the cloud sprawl and unchecked costs that would result without a service management model in place.

”In the new cloud model, ITSM is more critical than ever before,” Alley says. “The faster you go, the more critical it is to be able to view and govern where you’re headed. The right ITSM strategy gives businesses the automated toolsets they need to support the cloud as their new delivery model without allowing chaos and cloud sprawl to become the order of the day. Just like a motocross racer, speed may be the end goal, but without an ITSM strategy and toolset, disasters can occur.”

  • Find out how Logicalis helps clients transform their IT delivery model.
  • Read about key tools that give IT pros visibility and control throughout the cloud.
  • Evaluating your IT infrastructure management? Learn about Logicalis’ managed services tools and processes in this short four-minute video.

About Logicalis
Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.

Logicalis employs almost 3,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $1.2 billion, from operations in the UK, US, Germany, South America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specializing in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $5 billion.

For more information, visit http://www.us.logicalis.com.

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