Newest ITIL Service Desk Platform on the Market

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Buchanan Technologies Launches C12 Online, New ITIL Service Desk Platform

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Buchanan Technologies announces software product launch C12 Online in response to customer demand for affordable and robust service desk platform. C12 is designed for small to mid-sized IT organizations responsible for enterprise support. C12 suite of products is a tightly integrated solution that supports ITIL best practices with Power of 5: ticket, change, problem, asset, and knowledge management.

After a disappointing search several years ago for a quality product that fulfilled their own corporate needs, Buchanan Technologies designed and built C12 for their internal service desk platform. With many existing BT clients successfully using C12, it makes sense to now offer C12 platform to worldwide market. Product is now available by subscription.

“C12 has run my help desk operation for many years. Starting with hundreds of users in the US, and now all over the globe, it has already been battle-tested as a help desk platform,” commented Jim Buchanan, CEO of Buchanan Technologies. “With over 700 current users worldwide, taking C12 to market was a no-brainer.”

C12 is available online now for company sign-up. There are no setup fees and no contracts. Pricing is based on a simple per user monthly subscription of $60.

C12 as an ITIL based service desk platform with its tightly integrated suite of features and Power of 5 make it a powerful solution for any service desk operation.

For more information about Buchanan Technologies, please visit

For more information about C12 Online, please visit

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Chad Polk
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