The next frontier in claims and collision repair is already re-shaping our industry, from changing market conditions to new legislation and regulations, as well as the growing importance of the customer experience.
San Diego, Calif. (PRWEB) November 06, 2012
Audatex North America, Inc.(Audatex), a wholly owned subsidiary of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry, today announced it will host a complimentary webinar, “Critical Trends Impacting Auto Insurers – What They Mean to Your Business Now and in the Future,” on Nov. 15 at 1:00 p.m. EST. Online registration for the webinar is now available here.
Rick Tuuri, Audatex Vice President of Industry Relations, and Dave Henderson, Executive Director of Audatex AutoWatch, will serve as the featured speakers during this high-impact, one-hour web conference. Combining more than 50 years of collision industry experience, Tuuri and Henderson will address the macroeconomic, legislative and market trends that continue to have a significant impact on automotive insurance carriers.
“The next frontier in claims and collision repair is already re-shaping our industry, from changing market conditions to new legislation and regulations, as well as the growing importance of the customer experience,” said Tuuri. “Those carriers with a clear understanding of market demands will come out on top, and we’ve designed the webinar to provide valuable takeaways that will help guide decision making and planning in the months ahead.”
The webinar will encompass a high-level overview of the following topics:
- The Automotive Physical Damage Economy: After several years of decline, average repairable appraisal values are rising to near pre-recession levels. The webinar will describe the reasons behind this trend, while also explaining how repairable estimate volumes may not see a rebound until the year 2020 or beyond.
- Influential Legislation: New state legislation involving auto estimates and replacement parts will dictate how insurers and repairers alike may have to alter their practices to stay in compliance. The webinar discussion will review some of these new regulations and address others that are on the horizon.
- The Customer as King: Never before has the consumer had so much access to information – and the power to easily change insurance carriers if they are not treated to their liking. Webinar participants will learn how enabling transparent, self-managed claims by keeping vehicle owners empowered and informed throughout the repair process is the new frontier for maintaining customer satisfaction.
Audatex AudaNet Platform™ Focused on Driving Customer Satisfaction
The webinar follows Audatex’ North American debut of AudaNet™, its intelligent, next-generation claims and collision repair platform. In October, the company showcased a range of updated, new and forthcoming AudaNet products focused on driving customer satisfaction by streamlining and enriching the entire claim and repair lifecycle -- from the first moment a collision occurs, through appraisal, repair and until that claim is settled.
Among these offerings is AudaNet Xpert™ AutoWatch, the company’s web-powered repair tracking solution, which gives collision repair facilities a proven way to enhance customer service and improve customer communication by allowing vehicle owners to view the progress of their repairs online. Repairers use the solution daily -- via smart phone or desktop -- to upload and post digital photos along with the latest vehicle repair status information, keeping customers up to date through completion of the job.
With AutoWatch, vehicle owners can choose to receive vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook. By providing shops with a communication channel to issue instant repair updates, AutoWatch substantially reduces incoming customer phone calls, compresses cycle times and, ultimately, increases customer satisfaction. Through improved customer satisfaction, collision repair facilities can generate more referral business and strengthen their direct repair relationships.
More information on the complete AudaNet Platform including a high-impact video, detailed collateral and other materials is available on the AudaNet microsite at http://www.audanet.us.
Audatex is a wholly owned subsidiary of Solera Holdings, Inc. Solera is the leading global claims solutions provider serving the automotive industry. The Audatex name is active today across six continents. Solera provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive-related financial services and medical claims solutions markets. As part of the Solera group of companies, the Audatex, AUTOonline, Explore, Market Scan, Sidexa, Informex, Inpart, ABZ, Hollander, HPI and IMS companies all draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please visit our website at http://www.audatex.us.