Pleasanton, CA (PRWEB) November 06, 2012
FrontRange, the only provider of Hybrid IT Service Management solutions, announced today an upcoming webinar featuring Jarod Greene, Sr. Research Analyst at Leading Analyst Firm Gartner, and Craig Ledo, Director of Product Marketing at FrontRange.
When: Tuesday, November 13 @ 8 am PDT/ 4 pm GMT
Register: Bright Talk Webinars
At Gartner, Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
During this webinar, attendees will learn about critical IT Service Management challenges and have an opportunity to engage with featured Gartner Analyst, Jarod Greene, and FrontRange Director of Product Marketing, Craig Ledo. Webinar participants will be provided with actionable advice on how to leverage hybrid ITSM solutions in order to maximize operational efficiencies with reduced cost and complexity and streamlined compliance.
This webinar takes an in-depth look at the evolution of IT Service Management (ITSM), current trends and where the technology is going. Attendees will also learn how flexible deployment options (on-premise, cloud or hybrid) and single-vendor solutions can be deployed at every stage of an organization’s ITSM maturity level.
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif., and can be found at http://www.frontrange.com/.