CradlePoint Launches CradleCare Professional Services Packages to Optimize Customer Deployments and Hardware Support

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CradlePoint CradleCare Warranties, Enterprise Support Agreements, Site Surveys and Installations Will Maximize Customer Uptime and Speed to Deployment

Global Leader in 3G/4G Networking

From site surveys that optimize signal strength to our CradleCare Premier agreements, which ensure peace of mind from deployment to daily use, CradlePoint services will help our customers maximize revenue, while enhancing their customer experience.

CradlePoint, a leader in 3G/4G wireless networking for the distributed enterprise, today announced the CradleCare professional services suite for enterprise and SMB customers. CradlePoint will execute its service offering using 8,000 Field Service Engineers (FSEs) who specialize in product specific applications and are highly experienced on point of sale (POS) installations for large retail brands. The CradleCare services portfolio will include extended warranties, enterprise support agreements, installations as well as site surveys to optimize WiFi and 3G/4G signal strength to increase performance and uptime.

“As retailers and distributed enterprises strive to improve their customer experiences, they have discovered the power and versatility of 3G/4G networking to increase uptime,” said George Mulhern, CEO and Chairman of the Board of CradlePoint. “From site surveys that optimize signal strength to our CradleCare Premier agreements, which ensure peace of mind from deployment to daily use, CradlePoint services will help our customers maximize revenue, while enhancing their customer experience.”

Distributed enterprises have turned to CradlePoint to keep up with the growing demands of high-bandwidth applications on networks. Large retail chains, in particular, with multiple locations must support operational and transactional data, as well as support customer-facing applications like kiosks, digital signage, and mobile devices which customers have come to expect as part of the shopping experience.

CradlePoint’s ability to support 3G/4G either using an external modem or by using its COR or ARC solutions with integrated 3G/4G, allows CradlePoint to meet the unique needs of any retail application as a primary connection or a redundant wireless back up (failover) solution. In addition, large deployments of the routers can be managed remotely using WiPipe Central, CradlePoint’s cloud-based management platform, to monitor, configure, and upgrade geographically-dispersed systems without requiring on-site technical resources.

“Combining CradleCare Premier, our most robust enterprise support offering, with WiPipe Central, our customers have the tools and unparalleled service options to help maximize operational efficiency and expedite issue resolution,” said Tracy Carpenter, Vice President of Customer Service at CradlePoint. “We are committed to delivering an exceptional support experience through all touch points, including phone, field service and web to every customer, every day.”

CradlePoint CradleCare services are available from authorized distributors and resellers. To learn more, visit CradlePoint.com/CradleCare, contact CradlePoint at + 1.855.813.3385 or email sales(at)cradlepoint(dot)com.

About CradlePoint
CradlePoint is the global leader in 3G/4G networking solutions providing business grade, secure connectivity to distributed enterprise, small business and mobile customers. With support for over 350 modems on more than 70 different carriers, CradlePoint defines excellence in connectivity. Specializing in failover, machine-to-machine (M2M), and primary connections, CradlePoint’s solutions are purpose built for PCI compliant networks. CradlePoint is the first to pioneer and fully enable high-speed LTE in our solutions to maximize the potential of the cloud for businesses worldwide. CradlePoint is a privately held company in Boise, Idaho. Learn more at CradlePoint.com.

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David Murray
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