DSCI's iPBX Call Center Powers Romney's War Room

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DSCI quickly deployed over 500 phones at Boston's TD Garden for Mitt Romney's campaign command center

The call center DSCI delivered to Mitt Romney's campaign included over 500 phones and 13 call queues.

In case you've ever wondered what it takes to keep a presidential campaign running at full speed in its final hours, the answer is: 510 IP phones, 2 routers, 36 switches, 33 VLANs, and special software to manage it all.

Tuesday marked a milestone in the history of DSCI Corporation. In the final days of the 2012 presidential election, the company quickly designed, configured, and installed its iPBX Call Center for the Romney for President campaign's "war room" on the floor of the TD Garden in Boston. iPBX Call Center is a hosted VoIP (voice over IP) service which automatically distributes inbound calls from a central phone number to groups of agents.

The Romney campaign's call center is a textbook example of how iPBX Call Center eliminates the time and expense of installing and maintaining an on-premises call center system. DSCI set up this sizeable call center in under 12 hours - six pallets of equipment arrived at the TD Garden at 9:30am Monday morning, and the last phone was brought online at 9:00pm that evening. All of the phones were monitored by the iPBX Call Center Supervisor client, a web-based application delivering a full suite of advanced call management and reporting tools.

As Election Day unfolded on Tuesday, the call center's 13 queues easily handled over 200 concurrent calls, enabling campaign volunteers to efficiently communicate with campaign workers at polling stations across the country. When state election results were announced, the volunteers were able to quickly refocus their efforts on the states where voting was still in progress - thanks to dynamic rebalancing of the call queues.

"Team DSCI did a phenomenal job of bringing this call center online while sticking to a tight timeframe - less than a week from order to delivery," commented Sean Dandley, President and CEO of DSCI Corporation. "It's a testament to DSCI's ability to deliver the best hosted communications and connectivity services available, all within the schedules our enterprise customers demand."

To learn more about DSCI’s iPBX Call Center service, download a product information sheet at http://www.dscicorp.com/callcenter.pdf.

About DSCI Corporation
DSCI Corporation believes that its enterprise customers deserve current, proven, and highly personalized communications technology. Since 2000, more than 1,100 organizations across New England have harnessed the power of DSCI's Hosted Communications Network for voice, data, and Internet services that run at the speed of business. DSCI backs its services with a zealous commitment to customer support, including a 100% network uptime guarantee and 24/7/365 Customer Care. Learn more at http://www.dscicorp.com or call 866-GET-DSCI (866-438-3724).

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Stacey Corbin
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