New York, NY (PRWEB) November 12, 2012
TICKETECH, an industry leader and pioneer in parking industry technology for dense urban environments, implemented a strategic emergency plan allowing for a quick response to service requests during and immediately following super-storm Hurricane Sandy.
The company, which services more than 900 garages and parking facilities throughout the tri-state area, and whose system is instrumental in these operations, has been overcoming a multitude of obstacles since the height of the storm on October 29.
Relying on its robust back-up system, TICKETECH did not close its doors at any point during the storm and attended to all urgent requests. With its company headquarters located at the foot of the Ed Koch Queensboro Bridge in Long Island City — an area not as heavily impacted by power outages — TICKETECH was able to plan strategically and promptly respond to service calls.
The company addressed many of the challenges New Yorkers faced in the days immediately following the storm. To comply with the temporary restrictions imposed by New York City requiring three-person minimums in all vehicles using bridges and tunnels, TICKETECH packed up its service fleet with three-person service teams, adequate tools, supplies and spare equipment for all service calls in the impacted area. Through its strategic and comprehensive preparation, technicians were able to travel quickly from one location to the next, even as new service calls came in.
“As New Yorkers ourselves, we understood the need for immediate action,” said TICKETECH COO, Mauricio Cotto. “Our clients look to us for revenue control, data management and system back-up. In a situation like this, you need to properly prepare for all possibilities. When mass transit shut down, we made sure we had adequate vehicles, gassed and ready to head out.”
Many parking facilities using TICKETECH systems are in areas that experienced substantial flooding and power outages. TICKETECH prepared ahead of time, and technicians were able to provide a quick turnaround by responding and assessing damage to these facilities as soon as power was restored.
“So many have been gravely impacted by the storm,” said TICKETECH principal, Dan Kasman. “We are so grateful for the many public and private entities who are working hard to pick up the pieces the storm left in its path. We look to do our part by ensuring that our parking operator clients can fully service their customers — residents and commuters throughout New York City — by maintaining maximum functionality of our systems.”
Founded in 1972, today TICKETECH manages over 80 percent of valet/attended parking garages in the New York metropolitan area, is the largest supplier of revenue control equipment and services for attended parking facilities in New York City, and is used at over 1,000 facilities throughout the nation.