Customer satisfaction is always our most important goal at SafeAuto. With Audatex technology’s focus on integrating the entire claims process from start to finish, we’ve been able to condense cycle times and reach new levels of efficiency.
San Diego, CA (PRWEB) November 13, 2012
Audatex North America, Inc. (Audatex), a wholly owned subsidiary of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry, today announced a new multi-year contract extension with SafeAuto Insurance. The agreement calls for Audatex to continue to provide a full suite of automotive claims processing software to maximize claims efficiencies and drive customer satisfaction for the property and casualty insurance provider in the U.S.
As an Audatex customer for nearly nine years, SafeAuto leverages Audatex solutions to manage its comprehensive claims workflow, including dispatch; alternative parts procurement, tracking and management; and total loss valuation. In addition, the insurance carrier plans to test drive the AudaNet Platform™, which made its North American debut at the recent NACE event in New Orleans.
“Customer satisfaction is always our most important goal at SafeAuto. With Audatex technology’s focus on integrating the entire claims process from start to finish, we’ve been able to condense cycle times and reach new levels of efficiency,” said Rob Huebner, Director of Material Damage for SafeAuto. “By increasing efficiency, we can strengthen customer relationships and optimize the overall customer experience. We look forward to what’s ahead as we leverage the new AudaNet Platform.”
Built on proven technology successfully used for years across 20 countries throughout Europe, AudaNet processes thousands of transactions daily. It has been optimized for the North American market to seamlessly connect insurers, independent appraisers, repair shops and vehicle owners, and serves as the technology platform upon which Audatex’s U.S. claims and collision repair solutions are built, offered and delivered. The new platform encompasses a wide range of Audatex solutions – available for mobile and web-based delivery -- including AudaNet Xpert™ Estimating, AudaNet Enterprise™ FNOL, AudaNet Enterprise Dispatch, AudaNet Enterprise Repair Status and many more.
“We’ve built a valuable, long-lasting partnership with SafeAuto through the years, and we’re very pleased to extend our business partnership with them, particularly as we roll out the new AudaNet platform across North America,” said Wolfgang Ahrens, Managing Director, Audatex U.S. “We look forward to further supporting SafeAuto with our industry-leading, intelligence-based automotive claims solutions, which are designed to make customer satisfaction a top priority.”
SafeAuto Insurance Company is a property and casualty insurance company based in Columbus, Ohio. SafeAuto specializes in providing state-required minimum insurance coverage to automobile drivers in 16 states, including Arizona, Georgia, Illinois, Indiana, Kentucky, Kansas, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. SafeAuto is a direct-to-consumer automobile insurance company offering auto insurance over the phone via its famous 1-800-SafeAuto toll free phone number or by logging on to http://www.SafeAuto.com.
Audatex is a wholly owned subsidiary of Solera Holdings, Inc. Solera is the leading global claims solutions provider serving the automotive industry. The Audatex name is active today across six continents. Solera provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive-related financial services and medical claims solutions markets. As part of the Solera group of companies, the Audatex, AUTOonline, Explore, Market Scan, Sidexa, Informex, Inpart, ABZ, Hollander, HPI and IMS companies all draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please visit our website at http://www.audatex.us.