Denver, CO (PRWEB) November 15, 2012
Airports Council International-North America (ACI-NA) recognized Sacramento International Airport as the Richard A. Griesbach Award of Excellence winner in the 2012 Airport Concessions Contest. Zenola Campbell, IAP, Vice President of Concessions, Dallas/Ft. Worth International Airport (DFW), was also recognized as ACI-NA’s Concessions “Person of the Year.”
Sacramento’s concessions program provides a mix of local, regional and national market presence, that creates a “sense of place” reflective of Sacramento’s role as a gateway to Northern California. The Terminal B concession program incorporates local elements into the design and concession choices, as well as establishes the right mix of local, regional, and national brands.
“Now in our fifteenth year of holding the Richard A. Griesbach Excellence in Airport Concessions Contest, ACI-NA congratulates Sacramento as this year’s overall award of excellence winner,” said ACI-NA President Greg Principato. “These award-winning entries help promote the innovative spirit within the airport concessions industry as well as showcase the unique products and services that airports are providing throughout North America.”
Zenola Campbell is responsible for programming one of the largest airport concession programs in North America. Her coordination and leadership have taken the concession program at DFW from $206M in Gross Receipts in 2006, to 267M in 2011, a 30% increase during a challenging business climate. Under Campbell’s leadership, DFW has achieved a top-tier program for the airport industry and she continues to build on that success. Working towards her goal to make DFW “The Healthiest Airport in North America,” she has partnered with the American Heart Association to promote healthy options at concession locations throughout the airport, as well as a new walking path and yoga studio in Terminal D.
“We are proud to honor Zenola Campbell as this year’s ACI-NA Concessions ‘Person of the Year,’” said Principato. “Zenola’s tenacity and creative approach to concessions management and customer service at DFW serve as an inspiration to her colleagues.”
The awards were announced during the 2012 ACI-NA Airport Concessions Conference in Denver, at which more than 380 representatives of the North American airport concessions industry are in attendance. The purpose of the ACI-NA Excellence in Airport Concessions Contest is to inspire creativity in the industry and to recognize innovative and outstanding airport concessions. Under the continuing financial stress that airports experience, these awards help to demonstrate the importance of airport concessions.
This year’s contest received a record-breaking 180 nominations from airports of all sizes throughout the U.S. and Canada. In addition to the Greisbach award, 38 other awards were presented in the following categories:
Richard A. Griesbach Award of Excellence
Concessions Person of the Year
Best New Food and Beverage (Full-Service Concept)
Best New Food and Beverage (Self-Service Concept)
Innovative Use of Non-Traditional Retail Space
Best “Green” Concessions Practice or Concept
Best New Retail Concept
Best New Consumer Service Concept
Best Innovative Consumer Experience Concept or Practice
Best Food & Beverage Program – Large Airport
Best Food & Beverage Program – Medium Airport
Best Food & Beverage Program – Small Airport
Best Convenience Retail Program
Best Specialty Retail Program – Large Airport
Best Specialty Retail Program – Medium Airport
Best Specialty Retail Program – Small Airport
Click here to view complete photo coverage of the 2012 ACI-NA Concessions Award Ceremony and detailed descriptions of each winning entry in the Centerlines Special Edition: Concession Honors.
Airports Council International - North America represents local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. ACI-NA member airports enplane more than 95 percent of the domestic and virtually all the international airline passenger and cargo traffic in North America. More than 350 aviation-related businesses are also members of the association, which is the largest of the five worldwide regions of Airports Council International.