Thinking Phone Networks Positioned as a Market Leader in Magic Quadrant for Unified Communications as a Service Report

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Placement in Leader Quadrant Based on a Company’s Comprehensive and Integrated Cloud Solution and Ability to Address the Full Range of Market Needs

The Magic Quadrant Leader inclusion confirms our view of the value we offer enterprises, service providers, and partners in deploying cloud communications services to streamline business processes and lower costs.

Thinking Phone Networks, the smart choice in cloud unified communications, today announced that Gartner, Inc. has positioned the company in the Leaders quadrant of its highly regarded 2012 Magic Quadrant for Unified Communications as a Service (UCaaS) report. Published by one of the IT industry’s premier analyst firms, the report reviews Thinking Phone Networks’ pioneering analytics-driven, open standards-based cloud UC platform and suite of application services.

“We believe recognition as a UCaaS Market Leader by Gartner, Inc. is a tremendous honor and recognition of the significant work we have done to develop a first-of-its kind, fully integrated cloud communications platform,” said Steve Kokinos, Thinking Phone Networks president & CEO. “The Magic Quadrant inclusion confirms our view of the value we offer enterprises, service providers, and partners in deploying cloud communications services to streamline business processes and lower costs.”

According to the report, “UC offers businesses the ability to enhance how individuals, groups and companies interact, perform and, if applied wisely, improve profitability.” Gartner reviewed Thinking Phone Networks’ flagship ThinkingSuite ecosystem, a purpose-built and multi-tenant cloud software platform. Developed from the ground up to serve increasingly mobile next generation midsized and larger enterprise requirements, the platform fosters ready integration of third-party business applications such as CRM and ERP. In addition, ThinkingSuite addresses the multi-faceted needs of service providers, PBX vendors, and channel partners seeking to easily deploy and scale differentiated cloud UC services. To these customers, Thinking Phone Networks provides extensive back office service deployment, management, and billing tools that speed time-to-market and time-to-revenue.

Also significant is a powerful business intelligence environment which extends workforce optimization to all areas of the enterprise – from the front office, to the back office, to mobile knowledge workers, as well as to those in remote global locations. This cloud analytics capability provides compelling and unparalleled at-a-glance insight into workforce behavior and activities, allowing enterprises to better address human latency issues and enhance corporate best practice efforts to competitive advantage.

Inclusion criteria for the 2012 UCaaS Magic Quadrant study included an offering with significant market presence that includes VoIP, with integrated conferencing (audio, video and Web), IM/presence, and messaging. Gartner positions vendors following exhaustive research that includes vendor briefings, surveys, customer interviews, and input from Gartner analysts and industry contacts.

In the 2012 Magic Quadrant for UCaaS report published November 19, 2012, Gartner analysts Daniel O’Connell and Bern Elliot state: “Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service. These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

According to industry analysts, cloud UC, combined with the explosion of the bring your own device (BYOD) movement, represent disruptive forces as corporate enterprises seek to replace legacy premises-based systems and align disparate technology applications to enhance collaboration among increasingly distributed and mobile workforces.

Thinking Phone Networks is uniquely positioned to capitalize on these game changing market dynamics by offering enterprises deeply integrated and analytics driven single platform collaboration capabilities spanning mobility (including smartphone and tablet support), voice, video, presence, messaging, conferencing, and contact center.

Learn more about Thinking Phone Networks market leading cloud communications solutions by contacting us at info(at)thinkingphones(dot)com, or 800.890.1553, or by visiting our Web site at

About Thinking Phone Networks
Thinking Phone Networks is the smart choice in cloud unified communications application services. We help midsized and larger enterprises define their UC vision and simplify execution of that vision by deploying services via our cloud-based software platform, driving dramatic business process improvements and significantly reducing costs. The ThinkingSuite solution combines a powerful analytics engine, application integration, comprehensive UC capabilities, and turnkey back office operational functionality on an open architected platform. ThinkingSuite cloud services are deployed by hundreds of enterprises at thousands of corporate locations around the globe.

About the Gartner Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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