Security Expert Steve Morris Says Protective Services Companies Need New Strategies to Deal with the Industry’s Constant Change

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On his new podcast on Protective Services Leadership Insights, Morris says security clients will continue to ask for more for less and industry needs effective ways to respond

The customers will also be asking for more from the protective services companies and then the companies will be expecting more from their guards.

On his latest podcast on Protective Services Leadership Insights, protective services industry expert Steve Morris discussed some of the trends he sees in the industry. First and foremost is that the trend for security guard services clients to expect more from their providers for less or the same amount of money is not going away any time soon.

“The first and overriding trend is that things will always change, and that there will always be more and more requirements, as compared to less. The customers will also be asking for more from the protective services companies and then the companies will be expecting more from their guards," said Morris.

An example that Morris cited was that Federal Government agencies, the largest customer of armed PSOs at their facilities, are constantly looking to get more and more from their service providers.

Morris is a veteran of the protective services industry and a well-known thought leader in the area of armed guard training. He said on the podcast and supporting blog entry, that it’s difficult for executives in the protective services market to stay on top of the changing requirements in the face of shrinking profits, however they have no choice but to do so.

“It’s a tough nut to crack in many ways, because these requirements are continually increasing, yet sometimes the budget to ensure that they’re being handled doesn’t. So you have to figure out more efficient ways to do more with less,” he said. “I know that’s a trite phrase, but it really is true.”

Morris regularly posts his insights on topics that affect protective services management. His blog posts can be found here.

Steve Morris is an acclaimed expert on protective services company operation, management, and training. In his role as president and general manager of the Protective Services Training Academy (PSTA), Steve has overseen the training of thousands of protective services professionals. He has also helped dozens of protective services companies hire, manage, and develop these professionals.

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