Seattle, WA (PRWEB) November 21, 2012
Micah Solomon, a business keynote speaker, bestselling author, and customer service expert will deliver his famous High-Tech, High-Touch Customer Service presentation in webinar format for a Zendesk Zen Master webinar on December 11 at 10 a.m. PT (1 p.m. ET). Zendesk (http://www.zendesk.com/), the proven cloud-based customer service software provider, featured Micah Solomon this year in its Customer Service Hero Tour in Boston, Chicago, and Austin In this webinar, attendees will learn how to harness the power of technology to build emotional connections with their customers while retaining the best-in-class classic service techniques – resulting in fierce customer engagment and loyalty.
Micah Solomon, the bestselling author of High-Tech, High-Touch Customer Service (2012, AMACOM Books), is a professional business speaker, bestselling author, and customer service, social media, and customer experience consultant. He draws his hands-on lessons from a variety of organizations known for superior customer service – from The Ritz-Carlton to Apple Computer to Operation Smile to Google – as well as many lessons drawn from his own business-building background. Solomon’s unusually visual and memorable presenting style as a keynote speaker will provide attendees with ways to strengthen their bond with the customers they are serving.
About Micah Solomon
Micah Solomon is a business keynote speaker, customer service, marketing, leadership, innovation, hospitality, and entrepreneurship expert and a #1 bestselling author. He has been named by The Financial Post a “New Guru of Customer Service Excellence.” He specializes in creating exceptional customer experiences while keeping an unblinking eye on bottom line results–in automotive, hospitality, B2B, the healthcare industry, communications, banking, financial services, and many other industries. Micah has also been featured in Forbes.com, Retail Customer Experience, Portfolio.com, Bloomberg BusinessWeek, Information Week, Washington Post, Entrepreneur, The Boston Globe, Los Angeles Times, and other media outlets. He appears and speaks on the ABC, NBC, and FOX television networks and on Wall Street Journal Radio, and is a sought-after professional business keynote speaker and consultant to corporations and professional organizations.
For more information:
Micah Solomon, micah(at)micahsolomon(dot)com, http://www.micahsolomon.com or (484)343-5881