Rekall Interviews NJ Attorney David Ward

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Dave speaks about Kluger Healey & the power of dictation software. He also speaks about how Kluger Healey's small firm, lean & efficient model keeps them competitive when compared to other larger firms. Hurricane Sandy is also covered, as well as the technology that kept this firm working and staying in contact with clients with no internet and power.

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We had the pleasure of speaking to Dave Ward the other day. Listen here for the full interview. He’s been practicing law for 16 years and currently practices at the law offices of Kluger Healey. While the firm focuses on labor law, Dave focuses more on employment litigation, restrictive covenants, and other offshoots of business litigation. He also deals with non-compete litigation. He is a tech savvy attorney with a specialized personal set of tools to get the job done. In talking to him he explained to us the Kluger Healey model and how it saves his clients money, increases firm value and lowers overhead.

Dave uses Dragon Naturally Speaking, a very popular piece of dictation software. For those of you who are not aware, Dragon dictates with 98% accuracy. In Rekall's interview with owner Bill Healey, Bill explained exactly how his firm gets by with only one admin, but in this new interview with Dave Ward, he takes this concept one step further. In talking to Dave, we find that using this software saves admin time, creates value for clients and as even saves his firm money on overhead. What used to take hours to produce between an attorney and admin now takes minutes for the attorney by himself, working with dictation software. Dave dictates all of his writings, briefs and emails with 98% accuracy and within the interview explains how other firms may be working and pinpoints inefficiencies when compared to the Kluger Healey model. He makes a good point for a law firm model where attorneys utilize technology more and their admins less or save their skills for more important tasks than dictation. Currently, Kluger Healey employs one admin supporting four attorneys under this model and it works very well. It is Dave’s belief that this model and other Kluger Healey streamlined methods keep their firm competitive while being able to go up against larger firms.

Since Dave works out of New Jersey, the interview covered a few questions about Hurricane Sandy and work flexibility during and after the storm. When Hurricane Sandy hit, more than half of New Jersey was left without power. Needless to say, being able to work and contact clients during this time was a luxury that not many businesses had. Due to Rekall’s cloud solutions, Dave & Kluger Healey were able to work without issues as long as they found power and an internet connection. With the help of Sherweb Hosted email & cloud database software Sugarsync, all Dave had to do was tether his phone to his laptop and he was able to work. He was even able to access documents and edit them on his phone with the Sugarsync iPhone app. Due to these cloud solutions, Kluger Healey was able to stay connected with their clients through the power disturbances which lasted over a week and a half while other firms had no choice but to abandon their clients and wait for the power to come back on. For this reason alone is why law firms need to have a disaster recovery plan in case of a catastrophe.

Dave also explains how working in a smaller firm adds control over technology and working styles and may actually be better than the larger firms in terms of controlling client expectations. This interview is very important for anyone who’s firm may be missing that technological edge. That edge is what keeps a small firm competitive against larger ones.

Rekall Technologies provides I.T. services for law firms and other professional service businesses within New Jersey. Rekall’s technology solutions are utilized in firms of all sizes. Rekall Technologies was founded by Ross Siroti after working extensively with law firm technologies for other I.T. service companies. Due to previous I.T. service experiences, Rekall’s core strengths revolve around reliability, responsiveness and results. Rekall is totally client driven preferring phone calls to emails and responding to support requests within 10 minutes on average. The overall goal of Rekall Technologies is that their clients grow and reach their goals without annoying technology setbacks.

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Ross Siroti
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