We’re always seeking new ways to improve our service
(PRWEB UK) 22 November 2012
The course has been designed to help NCP build even further on its industry leading customer service levels. The new scheme will provide its operations team with the opportunity to acquire extra knowledge and practical skills. NCP’s investment in its frontline operations is set to ensure that each and every member of staff is competent in what they do, putting the customer first in every situation. NCP recognises that their people are their strongest asset and this is one of many initiatives in support of this.
NCP is renowned for having professional and helpful staff and are certain that their new programme will be to the benefit of customers across the UK. Product Manager at NCP, Matt Thornett explains the firm’s decision to introduce the new programme.
“We’re always seeking new ways to improve our service and no one works more closely with our customers than our frontline colleagues. All of our team have a strong dedication to their duties and we’re confident that they can become even more effective when assisting the public with their day to day parking requirements.”
NCP regularly reviews the progress of all its staff and is committed to delivery exception service standards.
Founded in 1931, NCP has over 75 years expertise within the parking sector and has more than 600 car parks nationwide. NCP processes approximately 80 million customer transactions every year.