Valencia's Delta Travel Center Implements New System to Ease Travel Related Worries such as the Loose Seat Complaint on American Airlines

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News of American Airlines loose seats have worried potential travelers but Delta Travel's new system helps members feel more confident flying.

There are many moving variables and last minute changes when it comes to flying these days but according to Delta Travel, they put in a new system to update members on any potential major changes to their itinerary. According to Delta's travel agent Joe, "Our members are like family, and we don't want anything to go wrong, but if and when it does, we're there to help in anyway we can. Our new systems in place help us to act quicker and be more responsive. For example, when members hear American Airlines is going bankrupt or has a problem with loose seats, right before they get on a plane, they panic. Our agents need to be informed and provide our clients with accurate information, and that calms them down."

According to the November 23rd New York Times website article on American Airlines Loose Seats, "Last month, American Airlines grounded dozens of Boeing 757 airliners after passenger seats came loose on four flights. Just a few weeks earlier, another American plane, a Boeing 767, was grounded after a problem was reported with the installation of some seats, though in that case no seats actually came loose."

The NY Times article continued, "American, like other carriers, is in the midst of reconfiguring its coach section to give more leg room to some economy seats. To get the extra space, it is creating three rows instead of four. The airline then charges more for the seats, which it calls Main Cabin Extra. But the airline, in trying to cut costs during bankruptcy, hired outside maintenance companies this summer for the first time to modify its cabins. And airline documents show that those workers did not understand how to properly install the seats."

Delta Travel is a private travel club for members only located in the Santa Clarita Valley.

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Beth Curtins
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