Chicago, IL (PRWEB) November 27, 2012
Research from TNS Employee Insights shows that employees who view their organizations to be “one of the best” are 78 percent more likely to use customer feedback to improve products and services, as compared to 40 percent of those who feel their company is “average.” As businesses continue to look for ways to sustain a competitive edge in today’s market, TNS utilizes its extensive normative database to link employee engagement and customer experience management. On Wednesday, December 12, join TNS for a one hour, thought-provoking webinar that will explore progressive approaches to strengthen an organization’s differentiators and grow their business.
By leveraging its position as an innovator and market leader in the fields of both Employee Engagement and Customer Experience Management research, TNS has developed an integrated framework for helping clients grow and improve financial performance. Join human resources, communications and customer experience, sales, and quality professionals in this complimentary, HRCI-approved session titled, "The Future of Employee Engagement and Customer Experience Management" to learn strategies on engaging employees to deliver the brand promise, and accelerate the knowledge, skills and actions of leaders.
TNS Discovery meetings are designed to help professionals learn why high performing organizations hold leaders accountable for both employee engagement and customer experience management; and how to take a proactive approach in optimizing the experiences of those two sectors.
As a global leader in survey research, consulting and technology, TNS offers creative solutions for increasing retention of top talent, engagement, brand experience and growth. Over the years, TNS has worked with numerous clients across the globe in order to gain the knowledge and expertise to explore key components of the customer loyalty relationship.
For more information, please visit the Registration page in the "Webinars" section of the TNS website.