ShoreTel Positioned in the Leaders Quadrant of the Magic Quadrant for Unified Communications as a Service

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Evaluation Based on Completeness of Vision and Ability to Execute

ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple platforms, including business phone systems, applications, and mobile UC solutions, today announced that its has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Unified Communications as a Service, North America based on ShoreTel’s Cloud Division with its ShoreTel Sky family of products.

“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service,” wrote Gartner Analysts Daniel O'Connell and Bern Elliot in the Magic Quadrant for Unified Communications report. “These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

“We consider our positioning in the Leaders quadrant by Gartner confirmation of our commitment to provide enterprise-class voice and UC services that are as easy to use as they are reliable and feature rich,” said Dan Hoffman, president of ShoreTel’s Cloud Division. “We will continue to lead the market by delivering product innovations that support the modern company, the modern workforce, and the new paradigm of mobile work. For our clients this means; embracing device independence while maintaining corporate identity and control and enabling real time performance management with integrated metrics to create a more responsive and accessible workforce.”

ShoreTel believes that the transition to a new phone system does not have to be painful. Each new client is provided with resources dedicated to managing a smooth transition through the process from beginning to end. The company is known for its laser focus on customer service and boasts industry leading customer satisfaction scores and client retention rates.

For more information about ShoreTel Sky and to read the full report visit:

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit or

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