Berlin, Germany (PRWEB) November 27, 2012
For the second time, the business magazine Focus Money interviewed German energy consumers about the fairness of the largest suppliers. Also for the second time, consumers chose lekker Energie GmbH as one of the fairest energy providers in Germany. As one of only eight companies, lekker received the overall grade of "very good." The representative fairness study commissioned by Focus Money was carried out by the Cologne-based Service-Value GmbH. Those who change providers only based on the price may be making the wrong choice, writes Focus Money on the importance of the study. Fair and cooperative dealing with the customers is also crucial to customer satisfaction.
"We are pleased that lekker is one the companies that has again made it among the top providers in terms of fairness," says Heike Klumpe, company spokesperson for lekker Energie. "Lekker Energie has focused on fairness to the customer for years already and of course also fairness to the environment.”
In the study, 19 service and performance characteristics were determined about which more than 2,500 customers of the 26 largest electricity providers in Germany were surveyed. These performance characteristics were then classified into five different categories. lekker Energie performed "very well" in the categories of "sustainability and responsibility," "customer communication" and "price-performance ratio." The energy provider received a "good" in the categories of "consulting" and "customer service." Thus, lekker Energie improved from "good" to "very good" compared to the first study from October 2011.
A custom-fit and flexible offer for every electricity and gas customer. That is our mission according to the motto "energy as I like it." For years, lekker Energie has given the German energy market momentum with environmentally and consumer friendly products.
More than 380,000 private households as well as commercial and industrial customers are already convinced of our quality of service as an energy provider.
lekker Energie GmbH