Halifax, Canada (PRWEB) November 30, 2012
Ignition Ltd., a leader in off-shore IT solutions, is delighted to announce its team managers have demonstrated service excellence through achieving key certifications. Jeremy Agnew, Service Manager, has been awarded the HDI Support Centre Manager certification while Adam Wambolt, Platform Manager, achieved the ITIL qualification.
Jeremy Agnew, Ignition’s Service Manager, is responsible for managing the activities and deliverables of Ignition’s Service Desk team. In this role, Jeremy is also responsible for providing technical assistance to his team, ensuring outstanding customer service.
The HDI Support Centre Manager (HDI-SCM) certification showcases Jeremy’s commitment to service excellence. The training focusses on processes, procedures, and best practices for managing, and staffing a service centre. It also looks at identifying and measuring key performance indicators for service desks. In order to achieve this top certification, Jeremy has verified his expertise in support centre management best practices and confirms his ability to strategically align support centre operations with business needs.
Ignition’s Platform Manager, Adam Wambolt, is responsible for managing the various service platforms for Ignition. Key parts of this role includes change control, capacity planning, inventory management, customer integration and license management.
By achieving the ITIL certification, Adam has clearly demonstrated skills in global best practice IT service management. ITIL is the most widely accepted approach to IT service management in the world. Through this certification, Adam has proven his understanding of best practices for service strategy, service design, service transition, service operation and continual service improvement.
Richard James, Ignition’s Group Chief Technology Officer, says “This is a great accomplishment for Jeremy, Adam and for Ignition. Organisations today rely upon outstanding IT service and support to enable them to achieve their company vision, business strategy and goals. They are therefore demanding IT professionals to have first-rate skills and breadth of knowledge. We pride ourselves on our customer service excellence. Our mission is always to deliver the very best services and solutions to our clients and the achievements by Jeremy and Adam reinforce this.”
Ignition is one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, data backup and storage, virtualisation and 24x7 service desk support.
For further information please contact
Group Marketing Specialist
The Ignition Group of Technology Companies
Ignition is an IT solutions organisation with clients in Europe, throughout the Caribbean, North America and Canada. Ignition has provided IT solutions to clients for over a decade. The Ignition Business Solutions practice includes Software Solutions based on Microsoft technologies (principally through the SharePoint platform), Practice Management solutions (based on the market-leading ViewPoint application), and Records Management services. Ignition is also one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, data backup and storage, virtualisation and 24x7 service desk support. Ignition has offices located in Bermuda, Halifax and Cayman Islands with representative offices in Curacao, Bahamas, Jamaica and Trinidad. Visit http://www.ignitionmsp.com for more information.