“WS iNet is a powerful platform that utilizes cloud technology to support a virtual workforce in operating more efficiently,” said Moseley.
Plano, Texas (PRWEB) November 29, 2012
WS iNet®, a leader in custom contact center technology solutions, announced the addition of Bob Moseley as general manager to round out the company’s highly successful team.
Moseley will focus on WS iNet’s growth strategy by optimizing current solutions and driving research and development of new service offerings. With an overarching goal to continuously innovate and evolve to anticipate clients’ contact center requirements, WS iNet elevates the customer care enterprise with comprehensive communications solutions.
Prior to joining Working Solutions, Moseley was vice president of channel sales for the Americas at Radware, where he created new channel strategies and developed strategic resale partners. Moseley also held leadership roles at IBM, Siemens and Nortel.
“WS iNet is a powerful platform that utilizes cloud technology to support a virtual workforce in operating more efficiently,” said Moseley. “The combination of products and services within WS iNet will positively change how contact centers handle customer transactions and enhance the customer experience.”
A robust technology framework, WS iNet includes a full suite of solutions that deploy and manage inbound and outbound customer interactions of any type – voice, email, chat, SMS and video. The on-demand hosted technology supports businesses in creating their ideal contact center solution, whether in a call center facility or at home agents.
“The addition of Bob reinforces our growth strategy. He’s what I consider an industry insider committed to deepening client relationships and driving our future vision,” said Tim Houlne, CEO of WS iNet and Working Solutions.
About WS iNet®
WS iNet, an affiliate company of Working Solutions, hosts intelligent, on-demand contact center technology to clients requiring a flexible robust, cost-effective solution. A leader in developing innovative contact center technology, WS iNet partners with its clients to achieve optimum customer engagement, satisfaction and loyalty. Founded in 1996, Working Solutions is now a leader in home-agent call centers and virtual call center technology that delivers first-class results that exceed those delivered in traditional in-house or outsourced call centers. For more information on WS iNet, visit http://www.wsinet.com. To learn more about Working Solutions, visit http://www.workingsolutions.com.