Delta Travel Center in Valencia's New Program Helps Members with Timeshare while Diamond Resorts Goes on Undercover Boss

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Members of Delta Travel Center in Valencia get help with their timeshare as timeshare companies try to improve their reputation in the industry by going on the television show "Undercover Boss."

Timeshare owners aren't always satisfied with what they own. In fact, the entire timeshare industry has had such a bad reputation because owners are paying higher and higher maintenance fees and they can't get where and when they want to go.

According to Delta, they've implemented a new program to help timeshare owners do something with their timeshare, whether they rent out the weeks or even just sell it. Delta Manager Ralph states, "So many people come through our door and they just feel like buying a timeshare was the wrong move. Some have paid companies $700 or $800 to try and sell their timeshare for them but all they do is list them online and nothing happens, other than they lose their money. Delta's program allows members a legitimate way to sell their timeshare for a reasonable amount and in this industry, that's extremely important.

The only catch to this is that one must be a member of our program. Ralph continues, "A lot of people say, "Sell my timeshare first and then I'll buy your program. That's like me saying I'm going to drive a new Mercedes and after a year, maybe I'll buy it. It just doesn't work. Plus, our timeshare program is exclusive for our members and we know this is the only chance they have to get some value for their timeshare. Otherwise, we tell people, keep your timeshare and use it. They're not as bad as you think."

For example, Diamond Resorts CEO has been on the television show "Undercover Boss" to try and improve the reputation of his brand of timeshare based on points. According to Huffington Post, "Diamond Resorts International CEO Stephen J. Cloobeck was up first on the season premiere of "Undercover Boss" (Sun., 8 p.m. EST on CBS). He took on four jobs at various properties that the relatively new company owns and learned more than he expected.

The company motto, as Cloobeck was so proud of saying, is simply, "Yes." He doesn't want a client to ever hear the word "no."

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Daisy Simmons
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