In this very competitive market, companies who are looking to deliver high-quality, customer-centric services must look beyond the status quo.
Denver, Colorado (PRWEB) December 06, 2012
Paul Ousterhout, Chief Technology Officer for CliIntel will speak at TM Forum’s Cable Summit today as part of Management World Americas 2012 which takes place on December 3-6 at the Rosen Shingle Creek in Orlando, FL. Along with Lauri Smith, Senior Director of Field Operations, Planning & Analysis for Comcast, the pair will talk about how companies can make better-informed decisions by aligning strategic, operational, and tactical goals and actions for a systematic transformation of performance.
Ousterhout is the Chair of the Cable Initiative Business Intelligence Workgroup for TM Forum and is recognized in the area of organizational system design and thought leadership. His work at CliIntel has helped companies achieve operational expertise by using data analysis to create KPIs that drive results.
“In this very competitive market, companies who are looking to deliver high-quality, customer-centric services must look beyond the status quo,” commented Ousterhout. “We’ll discuss how you can look at the data you already capture to drive decision-making success at all levels of the organization.”
Ousterhout developed the Business Intelligence practice at CliIntel, and is responsible for the engineering of its flagship tool IGNITE™. The software allows businesses to drive strategic initiatives and accurately measure impact. Ousterhout directs software design and development focused on the creation of exclusive tools, databases and e-commerce systems that improve transactional processing to a high level of efficiency.
Since 1997, CliIntel (formerly BATMANN Analytics) has delivered software and methodologies that help companies recognize and implement improvements in operations, customer care, supply chain and marketing in the cable, telecommunications, retail and utilities verticals. CliIntel’s proprietary engineering methodology, INSIGHT™ helps companies recognize and implement improvements that positively influence every aspect of their business. IGNITE™ is CliIntel’s business intelligence solution, which allows businesses to drive strategic initiatives and precisely measure impact. The company is headquartered in Denver, Colorado. For more information about CliIntel, visit http://www.cliintel.com.
About TM Forum
TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards. The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. For more information about TM Forum, visit http://www.tmforum.org.