79% of consumers want to track their orders. 45% of customers want to chat online with a live person.39% of customers want assembly videos on the website. Source: Limelite Networks survey of 1600 customers
Chicago, Illinois (PRWEB) December 14, 2012
CabinetsDirectRTA.com has always been the leader and innovator of purchasing cabinets online. Selling over 200+ orders a month in the USA and Canada.
Tracking an order when it's purchased online is what 79% of customers ask for. And 45% of customers want to chat with a live person when they have question before finalizing their order. CabinetsDirectRTA.com has made great improvements to supply the customers demands for these features.
CabinetsDirectRTA.com has teamed up with FedEx to ship their cabinets by freight. Once an order has been placed the customer will receive instant tracking information with FedEx freight so they can plan their remodeling project more accurately.
Online Chat is the second most asked for service by customers to e-commerce retailers. Cabinets Direct RTA has answered back with a new online chat messaging service. Most customers have one or two questions before making a large purchase online like kitchen cabinets.