London, UK (PRWEB UK) 3 December 2012
Royal Liverpool and Broadgreen Hospitals NHS Trust have today introduced a new interpreting service to support patients whose first language is not English. Patients will be able to request language support in any one of over 200 languages to receive help communicating with hospital staff.
The new service is provided by Language Line Services, who will supply locally based interpreters to three hospital sites across Liverpool, and also provide a telephone interpreting service that gives hospital staff access to qualified and professional interpreters within seconds of calling the company.
The move is expected to improve the quality of care the Trust provides to patients and their families, and will provide a more cost efficient interpreting service.
Andrea Smith, Equality and Diversity Manager at the Trust said, “The new interpreting service will help us to improve patient care by providing professional interpreting services in the most effective way for each patient, whilst saving the hospital a significant amount of money over the coming years”.
She continued, “We’ve been working hard over the past few months to make sure that all hospital staff are familiar with the new service. I’m delighted with the response we’ve had, and have no doubt that it will have a very positive impact on our patients”.
Hospital staff will arrange interpreters for patients - new patients who need language support can call the number on their appointment letter, or ask any member of staff in the hospital to arrange for an interpreter to help them.