North Carolina Consumers Council Questions the Quality of Popular mophie Juice Pack Products

The North Carolina Consumers Council (NCCC), a nonprofit organization promoting consumer education, consumer awareness and consumer protection in North Carolina since 1968, is urging caution to consumers regarding mophie Juice Pack® products.

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Raleigh, NC (PRWEB) December 06, 2012

The North Carolina Consumers Council (NCCC), a nonprofit organization promoting consumer education, consumer awareness and consumer protection in North Carolina since 1968, is urging caution to consumers regarding mophie Juice Pack® products.

Mophie, a self-described “award-winning designer and manufacturer of mobile intelligent devices and accessories,” manufactures and sells a range of accessories for smart phones and other portable electronic devices, including the iPhone, iPad, iPod and Samsung Galaxy.

The mophie Juice Pack is a portable battery case that offers a protective phone covering and additional battery life. The Juice Pack is compatible with a number of smart phones, though on the mophie website the product appears to be primarily marketed toward iPhone users.

According to NCCC President Sandra Bullock, the quality of the mophie Juice Pack products first came into question more than a year ago when NCCC began receiving consumer complaints regarding everything from poor product design and construction to unacceptable customer service. In all, Bullock says that the organization is aware of more than 800 consumer complaints relating to the mophie Juice Pack dating back to 2011.

“The Juice Pack is obviously a very popular smart phone accessory, but one with which many consumers are having some major issues,” said Bullock. “Many of the consumers who have told us their stories have had their products replaced as many as three or four times within a single year. As such, NCCC feels compelled to get to the bottom of the matter.”

According to Bullock, the vast majority of the complaints that NCCC has received center around the Juice Pack’s micro USB charging port, which consumers say is breaking off inside the device with as little as one month of use. Nearly half of the complainants report that their products have either been repaired or replaced, only to have the same problem reoccur.

“It appears that the charging port in question is extremely delicate, held on by only two pieces of solder,” continued Bullock. “Two specific Juice Pack devices that we have examined show no signs of external damage, yet the charging port is disconnected inside the product and the device does not charge.”

Bullock says that NCCC has written to mophie and attempted to contact the company by phone a number of times for comment since July 2012, but has been unsuccessful in receiving any kind of response, to date.

Bullock says that NCCC has a number of questions it would like answered, including whether or not mophie is developing any kind of engineering fix for the repeated charging port issue with the Juice Pack battery case. Also, will the company provide free return shipping for consumers who experience repeated problems with the product, or is this yet another additional cost that the consumer will have to incur?

While NCCC continues working to get answers, Bullock recommends that consumers "exercise caution" and “thoroughly research” mophie Juice Pack products before making a purchase.

About NCCC

Founded in 1968, the North Carolina Consumers Council (NCCC) is a nonprofit consumer advocacy organization promoting consumer education, consumer awareness and consumer protection in North Carolina and beyond. To find out more, visit http://www.NCconsumer.org.


Contact

  • Brian Reitter
    brian.reitter@ncconsumer.org
    919-348-9797
    Email