By quickly resolving client concerns or complaints, we’re able to gain valuable insight on ways to improve our service
Jacksonville, Florida (PRWEB) December 04, 2012
The McCann Law Group, LLP dba Consumer Attorney Services added a complaint submission tool on their website to immediately address any potential concerns from their clients. This tool will help Consumer Attorney Services increase overall customer satisfaction and improve transparency. The law firm has a commitment to provide one hundred percent to client care. It’s no secret the number one complaint most law firm face come from billing and client care issues.
The complaint submission tool can be found on the complaints page of the Consumer Attorney Services website. By using the complaint submission tool, concerned clients can immediately notify Consumer Attorney Services of any issues with their legal services, 24 hours a day, 7 days a week. Inquiries submitted during normal business hours are addressed within one hour of their submission.
By providing clients with a dedicated complaint submission tool, clients can avoid any potential frustrations associated with calling in, writing letters, or reaching out in other ways. Consumer Attorney Services believes this strategy will help lower any communication barriers with their clients and increase overall transparency.
According to Michele Cuartero, at Consumer Attorney Services, “By quickly resolving client concerns or complaints, we’re able to gain valuable insight on ways to improve our service and communication. The insight we gain is tremendous! Plus we gain valuable referral business.”
Consumer Attorney Services is motivated to resolve all complaints quickly and efficiently. Mistakes can happen as a result of miscommunication. Consumer Attorney Services cares about their client’s satisfaction and strives to resolve all complaints before they jeopardize our ability to perform.
Consumer Attorney Services is a full service consumer advocacy law firm based out of Jacksonville, Florida, helping families with foreclosure defense, debt settlement, bankruptcy law, and more. Consumer Attorney Services considers complete customer satisfaction of the utmost importance, and goes to great lengths to maintain its reputation as a full service consumer advocacy law firm.