“We are excited to release PerformMatch Call Center Monitoring 1.0 to all those companies looking for a comprehensive solution to monitor their call centers,” stated Alex Baydin, CEO of PerformLine.
Morristown, NJ (PRWEB) December 05, 2012
PerformLine, the leading provider of compliance monitoring and discovery technologies, released usage statistics today from its private beta phase of its Call Center Monitoring launch. PerformMatch Call Center Monitoring, the first-of-its-kind service that automatically transcribes a client’s call recordings and evaluates the transcriptions for potential compliance violations, announced that it has evaluated over 30 call centers and monitored over half-a-million call minutes for clients since its private beta launch in September. PerformMatch Call Center Monitoring has notified clients of hundreds of potential compliance violations of federal regulations; potentially saving them over 8,000 man-hours manually reviewing call minutes.
Launching today, PerformMatch Call Center Monitoring 1.0 (CCM 1.0) enhances rule customization, contextual logic and workflow management. Clients can now include or weight banned or required language pertinent to their monitoring efforts. In addition, score and grade results will be further refined by this keyword optimization and by the introduction of conditional logic to account for contextual relevancy. CCM 1.0 also incorporates an additional layer of workflow management functionality that allows users, internally or externally, to send or comment on specific potential violations.
“We are excited to release PerformMatch Call Center Monitoring 1.0 to all those companies looking for a comprehensive solution to monitor their call centers,” stated Alex Baydin, CEO of PerformLine. “Our clients are happy to report that thanks to PerformMatch, long-gone are the days of spot-checking. Our groundbreaking approach of reviewing every call minute further illustrates PerformLine’s commitment to bring best-in-breed compliance monitoring services to our clients.”
PerformMatch Call Center Monitoring 1.0 transforms what had been a manual, reactive process for many clients into an automated, proactive process. CCM 1.0 allows clients to take the same rigorous compliance monitoring PerformMatch does for them online and apply it to their call centers to automatically ensure each call interaction is monitored for compliance with federal regulations.
“At DoublePositive we’re excited to use PerformMatch Call Center Monitoring to further establish our new 'Voice-Verified' Lead Gen product offering as the most compliant in the business,” said Syed Zaidi, CTO of DoublePositive. “We thrive on being measured by how well we deliver new consumers to our clients and using PerformMatch Call Center Monitoring will ensure that each lead is vetted for compliance, making it the most valuable to our clients.”
Companies interested in learning more about PerformMatch Call Center Monitoring or any of the PerformMatch™ suite of compliance services can call 973.590.2305 or visit http://www.performline.com.
PerformLine develops and delivers the most advanced compliance monitoring services for marketers. Leading companies looking to optimize their businesses choose PerformMatch™ to discover, monitor and enforce regulatory and brand compliance. PerformLine, Inc. is headquartered in Morristown, N.J. For more information about PerformLine and the PerformMatch compliance platform, visit http://www.performline.com