Smart Protection gives subscribers an efficient customer experience with in-store phone replacement, the option of monthly payments and online claims tracking.
Atlanta, Georgia (PRWEB) December 05, 2012
mybullfrog.com, one of the largest Verizon Premium Wireless Resellers in the US, has chosen eSecuritel to ensure its subscribers’ satisfaction with Smart Protection powered by eSecuritel. eSecuritel, a Brightstar company, developed Smart Protection to give mybullfrog.com subscribers a cell phone replacement program with instant gratification through over-the-counter claims and competitive premiums and deductibles.
Cell phones hold the essentials of daily life for many people: contacts, calendars, documents and more. Through Smart Protection, mybullfrog.com is able to offer its customers peace of mind and a cost-effective solution to protect their wireless devices through eSecuritel. The program gives subscribers an efficient customer experience with in-store phone replacement, the option of monthly payments and online claims tracking.
Smart Protection is available through 85 mybullfrog.com locations in five states. With the eSecuritel solution, mybullfrog.com representatives have up-to-the-minute customer information to serve device protection customers as well as to monitor the program’s performance through eSecuritel’s Handset Issue Tracking System (HITSTM). Representatives also have real-time visibility into inventory levels to know the right phone is in the right place at the right time for customer claim fulfillment.
eSecuritel offers customized handset protection programs that strengthen wireless carrier and dealer customer loyalty, while reducing churn and building additional revenue streams. The programs protect a wide range of devices against loss, theft, damage, malfunction and issues experienced beyond the handset manufacturer’s conventional warranty.
Since 2001, eSecuritel has provided wireless carriers, dealers and resellers with cell phone protection and replacement programs that deliver an unparalleled customer experience to program subscribers. eSecuritel provides phone protection for new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. In addition, eSecuritel has other replacement programs that cover every stage of the handset life cycle, including buyer's remorse, manufacturer's warranty, out-of-warranty and customer retention. eSecuritel is a Brightstar Corp. company. For more information, please visit http://www.esecuritel.com.
mybullfrog.com, a Verizon Wireless Premium Retailer is a privately owned company that has been in business for over 18 years, starting from one man with an old Ford van, to today’s 80+ store network across five states, this growth continues to create jobs in the local areas mybullfrog.com operates. Driven by the goal to treat customers with honesty and respect, the company strives to go the extra mile in providing best in class customer service.
As one of the largest Verizon Premium Retailers, mybullfrog.com offers the premium wireless devices on the nation’s fastest and most reliable communications network along with a wide array of quality wireless accessories that can fit any need. If you’re thinking of a new device, want to evaluate your current Verizon plan, or wish to look at the array of accessories available, drop by a store and discuss your needs with our team or call our helpful call center staff to speak with an associate at (855) 743-1154. We would be happy to work with you to help you get the most out of your device and plan.
For more information about mybullfrog.com, please visit us at http://www.mybullfrog.com