For Tenth Straight Year, Haynes and Boone Scores High in BTI Client Service A-Team Survey

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Firm Recognized for Superior Client Relationships

Terry Conner, managing director of Haynes and Boone, LLP

A lot of firms talk about such a commitment, but since our very inception we have built our firm around the concept of quality service.

Haynes and Boone, LLP has continued its string of consecutive years being named to the BTI Consulting Group’s “Client Service A-Team” ranking, which identifies the top law firms for client service through a national survey of corporate counsel.

The 2013 edition of the BTI report names the firm to the “honor roles” in 12 of 17 activities driving superior client relationships.

“It means a lot to this firm to be singled out for its client service,” said Haynes and Boone Managing Partner Terry Conner. “A lot of firms talk about such a commitment, but since our very inception we have built our firm around the concept of quality service. It is a fundamental principle by which we conduct business every day as trusted partners with the great companies and people we represent and advise.”

Among others, Haynes and Boone was singled out for its activities driving superior client relationships for     Breadth of Services, Unprompted Communication, Anticipating the Client’s Needs, Keeping Clients Informed, Legal Skills, Dealing with Unexpected Changes and Helpfulness in Advising on Business.

The BTI Client Service A-Team evaluates individual law firm performance through the eyes of the client. The research is independent and unbiased. Solely the client—the most important judge of client service—decides which law firms are best at the activities driving superior client relationships.

This fact-based, comprehensive analysis draws on more than 3,400 client interviews conducted over the span of 12 years. This year’s analysis relies on more than 240 independent, one-on-one interviews with corporate counsel to delineate—by name and rank—precisely how more than 332 law firms perform.

BTI conducted independent, one-on-one interviews between March 22, 2012 and September 12, 2012. Each year, BTI's study includes between 50 percent and 55 percent of companies participating in prior years. This approach provides for accurate analysis of longitudinal trends while simultaneously allowing for insights into new, changing and up-and-coming opportunities and firms.

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Linh Le
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