Satmetrix Partners with Customer Experience Thought Leaders to Launch NP360

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Satmetrix launches NP360, the largest and most extensive assessment of companies' individual Net Promoter programs

Satmetrix®, the Net Promoter® Company and leading provider of cloud-based customer experience software for companies worldwide, is today announcing the launch of NP360, the largest and most extensive assessment of companies’ individual Net Promoter programs and practices.

Satmetrix has partnered with impressive thought leaders for this initiative including Bain & Company, Peppers & Rogers Group/1to1 Media, CEB (formerly the Corporate Executive Board), the Customer Reference Forum and IMD, a top-ranked European business school – to ensure NP360 is the gold standard of Net Promoter practices.

Individuals from the customer databases of each of the partners, as well as the Net Promoter community, will be invited to participate in NP360 – a free assessment of their NPS program and comparison of how effective it is, compared to their peers. Participants will receive a complimentary individualized report which will highlight:

  • How well their Net Promoter program is performing versus their industry and competitors
  • The best practices for delivering an effective programme through their Net Promoter System
  • How effectively other businesses are measuring the ROI of their Net Promoter Systems
  • The financial value Net Promoter delivers to their peers’ businesses
  • Future Net Promoter best practices as we progress into the age of the social customer and brand advocates

Additionally, companies that participate in NP360 will also have access to an exclusive session at the Satmetrix Net Promoter Conference, which takes place Jan. 31 to Feb. 1, 2013 in Miami, helping companies to further interpret their report to innovate and transform their systems.

“Peppers & Rogers Group is proud to participate in establishing the framework of questions driving the NP360 benchmarking database and to invite our community to participate in creating this gold standard of best practices for great Net Promoter programs,” said Don Peppers, partner and cofounder, Peppers & Rogers Group.

“Satmetrix is pleased to offer this service in partnership with a roster of some of the world’s most noted thought leaders in the customer experience space," said Deborah Eastman, chief customer officer at Satmetrix. "NP360, and its world class benchmarking database, is an ideal way for companies to identify best practices for program excellence and then use this report to identify strengths, weaknesses and marketing excellence over time. Organizations at all stages of their Net Promoter journey will find this report useful.”

For more details on the Satmetrix NP360, please visit:

About Satmetrix:

Satmetrix is the leading provider of cloud-based customer experience software for companies worldwide. As co-developer of the industry-leading Net Promoter® methodology, our applications deliver full process support to help companies reduce customer churn, mobilize loyal promoters, generate more powerful insights and drive customer obsession through accountability. For nearly fifteen years, we have focused on helping companies build profitable, sustainable growth through more loyal customer relationships.

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