Hidden Hearing Respond to Newcastle Audiologist Winning British Healthcare Trades Association Award for Employee of the Year

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Private hearing healthcare specialists, Hidden Hearing, have responded to one of their audiologists winning a Healthcare Trades Association Award.

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He is passionate about providing the best ethical and clinical standards and determined to find the best solution for each and every patient to improve their quality of life.

Newcastle based Audiologist for Hidden Hearing, Garrie Keam, accepted the award for Employee of the Year from The British Healthcare Trades Association on the 6th December 2012.

Garrie, who for the last 5 years has been based in Hidden Hearing’s Newcastle branch of Hidden Hearing, was nominated by many customers for his excellent care and attention.

The BHTA said “The award is judged from the quantity and quality of responses from the hundreds of customer satisfaction cards returned to the BHTA. As ever, the customer satisfaction cards received reveal that our members offer great levels of product knowledge, care and helpfulness."

This year’s winner of the Employee of The Year fully merits the title from the consistently high regard in which he and his service are held. Comments include “Lucid explanations, friendly approach, wholly professional in attitude”, “Very informative, very understanding, a person who will go out his way to help” and “Found him to be most helpful and caring - I feel so much better”.

Hidden Hearing’s Manager Director Graham Lane had this to say of Garrie;

“He is passionate about providing the best ethical and clinical standards and determined to find the best solution for each and every patient to improve their quality of life. He provides professional guidance to his colleagues and he has previously been awarded Team Leader of the Year. All of this AND he is liked and respected by team colleagues and managers alike”.

Garrie was delighted and very proud to accept this prestigious award.

With more than 40 years’ experience in treating hearing loss, Hidden Hearing is entrusted with the care of more than 100,000 people each year. The firm has 84 hearing centres across the UK, all catering for a range of needs and budgets. Specialising in hearing tests and hearing aids, the company also offer a variety of hearing aid accessories and in 2005, became the first dedicated hearing retailer to be recognised as an Investor in People.

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Vicky Moore
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