Abaqus Adds Geo-Tagged IVR Capability to Support Location-Enhanced Solutions for SMB Customers on Any Phone, Without Apps and Expensive Data Plan

Share Article

New geo-tagged Interactive Voice Recognition feature provides mobile check-in/checkout for field employees, ad-hoc opt-in/opt-out controls, worker accountability, and HOS data over any cell phone

Abaqus’ myGeoTracking applications have helped us comply with tracking & reporting requirements for our USG business, while saving us thousands of dollars and opening up new contract opportunities.

Abaqus, Inc., the first-of-its-kind cloud-based mobile workforce and asset management solutions provider, has enhanced its bizMessage™ enterprise SMS service with a new geo-tagged Interactive Voice Response feature for new mobile-time clocking, worker accountability, trip auto-track triggers, job status notification and even HOS data for back-end fleet management systems. Other new myGeoTracking features include a mileage estimator, and a trip “wizard” for broker and 3PL customers to more easily manage recurring transportation jobs.

“Abaqus’ myGeoTracking applications have helped us comply with tracking & reporting requirements for our USG business.    As our driver pool is mostly comprised of contract employees, it is important for them to be able to control their opt-in / opt-out process and start / stop their trip tracking right at the beginning and end of their mail delivery trips. This level of fine-grained control is another step-up in the overall efficiency of our fleet operation,” said Jeff Linville, CEO Piedmont Logistics Inc.

“Many mobile workforce oriented companies use IVR to get job status information, but a common problem is verifying exactly where they made that check call from,” said Shailendra Jain, CEO of Abaqus. “We solve that by adding an automatic location feature to our IVR solution, so the worker’s phone is located and associated with the IVR status choice – now you know their status and their location. This will make it easier for companies to boost worker accountability and customer responsiveness.”

bizMessage leverages Abaqus’ carrier-grade myGeoTracking location service platform to enable a standard cellphone user to trigger a location event using an IVR phone call or special SMS code command to send job status and work events to their company or field force manager. This allows an organization to gather location tagged status information from their field force for job status verification, mobile time-clocking and billing, and to verify work events like a package pick up or delivery.

  •     Location-enhanced SMS and IVR gives real-time job status and enhanced dispatching for any cell phone
  •     Enterprise messaging with flexible rules that support SMS broadcast campaigns, desktop-based dispatch and workflow communications
  •     Location integration enables IVR/SMS initiated autotracking, geo-fencing and more
  •     The myGeoTracking service from Abaqus, Inc. is completely web-based and does not require special GPS devices, phones or software.

Hassle-free Mobile Team Management
Unlike smartphone-based applications that require special phones and client apps, the powerful myGeoTracking mobile workforce management solution can find the location of any phone or wireless device by probing the cellular network for a general position using either Cell ID (located within the service area of a cell tower), or a precise location using GPS inside the device. myGeoTracking integrates with a range of back-office programs and can provide the type of real-time location, easy messaging and team job status reports most companies need on a day-to-day basis.

Visit http://www.mygeotracking.com for more information and to sign up for a free trial.

About Abaqus
Abaqus, Inc. is based in Palo Alto, CA and delivers a cloud-hosted location & messaging platform along with a suite of b2b mobile applications and services such as bizTeam, bizMachine, and bizMessage that make it possible for companies to improve their assets’ and resources’ productivity and ROI. Abaq.us also provides custom implementations on a wide array of platforms tailored to match your company’s needs. Visit http://www.abaq.us for more information.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

John Cunningham
Abaqus
650-353-5884
Email >
Follow us on
Visit website