Texting for Work on the Rise Per RingCentral Survey

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Nearly 80 percent of adults text for work; more than 60 percent want to text with business numbers.

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Eighty-two percent of survey respondents text more for business today than a year ago with 32 percent claiming they’ve closed a business deal via text.

Texting has become more integral to business communications based on a recent survey by RingCentral, Inc., a leading cloud business phone system provider.

RingCentral’s recent survey* of 1,107 adults in North America shows that 873 of the respondents, 79 percent, use text messaging for business communications. Of these, 82 percent state that they text more for business today than they did a year ago with 32 percent claiming they’ve closed a business deal via text.

However, texting hasn’t yet reached its full business potential. Sixty-one percent of businesses wish they could send and receive texts with their business numbers**. Additionally, 78 percent of the survey respondents wish they could text a company’s toll-free number and receive a reply. These shortcomings are often due to the fact that the legacy business phone systems that many businesses still use cannot support texting.

Other findings for the 873 survey respondents who text for work include:

  •     56 percent send 16 or more texts a day
  •     31 percent state that half of their daily text messages are for business
  •     91 percent send texts to colleagues
  •     71 percent send texts to customers, suppliers or partners
  •     79 percent say that their bosses are supportive of texting for business
  •     8 percent have accepted a job offer via text
  •     3 percent have resigned from a job via text

To see more stats and download the infographic go to: http://blog.ringcentral.com/2012/12/sms-infographic.

Texting for Business Phone Systems
As texting becomes more integral to business communications, RingCentral is enabling businesses and their employees to more efficiently and professionally text for work. The company recently announced Business SMS, the first texting capability integrated into a business phone system. With Business SMS, employees can use their business numbers for calls, faxes and now text messages. It enables them to send and receive texts with customers, colleagues and departments using their business number across devices including smartphones, tablets and PCs.

To see how Business SMS works, watch the video at http://www.youtube.com/watch?v=wAPXTQfEyiM&feature=youtu.be.

Survey information:

  • RingCentral survey to 1,107 adults in North America conducted via social media (Facebook, LinkedIn, Twitter); Dec. 3 - 6, 2012

** RingCentral survey to 735 business customers; Dec. 3 - 7, 2012

About RingCentral
RingCentral is a leading provider of cloud business phone systems designed for today's mobile and distributed workforce. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral delivers ease of use, flexibility and mobility, which cannot be provided by complex and expensive on-premise legacy phone systems. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, Cisco, Scale Ventures, and DAG Ventures. For more information on RingCentral products, call 1-877-268-2403 or by visit http://www.ringcentral.com.

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Sharna Brockett

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